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Are you ready for a new challenge?Full-time position, Monday to FridayFocus on providing outstanding customer careExceptional time management skillsComprehensive in-house trainingAttractive incentive programFounded in 1969, Richard Jay is an internationally recognized family-owned business providing laundry, warewashing, and chemical dispensing solutions for hospitality, healthcare, government, and community operations of all sizes.Due to ongoing growth and a recent company acquisition, this full-time position will join our existing team, delivering laundry solutions to customers across Australia.The ideal candidate will have experience with general administrative duties, excellent communication and customer service skills, and strong time management abilities. Experience in sales of capital/industrial equipment, logistics, pest control, hygiene, or sanitation services is beneficial. Spare parts experience is an advantage, but we value mechanically minded applicants who enjoy helping others and solving problems.We seek an energetic, friendly individual with a positive attitude, excellent interpersonal skills, and a commitment to delivering premium customer service.ResponsibilitiesMaintain high coordination between service technicians, administration staff, customers, and clientsProcess customer requests efficiently and follow up as neededAdminister client service and order information in our computerized system and generate reportsServe as a primary contact for service, support, and spare parts requests from internal and external customersRequirementsExcellent phone manner and strong written and verbal communication skillsOutstanding customer service skills and follow-up proceduresMethodical approach with great attention to detailExperience with computerized systemsProactive, reliable, and enthusiastic with a ''can-do'' attitudeProficiency in Microsoft Office, especially ExcelKnowledge of Microsoft Dynamics or similar CRM systems is a plus, but quick learners are welcomeAbility to multitask, prioritize, and manage time effectively in a team environmentAs a second-generation family company, we value our people as our greatest asset. This is a unique opportunity to learn all aspects of our expanding business and join our national team of over 50 talented individuals. Our workplace promotes a warm, collaborative culture with mentorship and career growth opportunities.Richard Jay is a wholly Australian-owned company with a genuine national footprint, with offices and warehouses in every state, enabling us to meet our clients'' delivery and service needs promptly. Our group includes Commercial & Industrial Laundry equipment, JayChem (a revolutionary chemical business), and Symbio Australia, supplying chemical and cleaning solutions.If you are motivated, energetic, and have previous customer service experience, we would love to hear from you. #J-18808-Ljbffr