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Join to apply for the Telehealth & Mental Health Coach - Afternoon shifts role at Australian UnityAustralian Unity is proud and excited to partner with Beyond Blue to deliver their 24/7 omnichannel brief counselling and advice service to all Australians in need. Working from home, you will provide brief phone and webchat support to our service users who typically present with mental health concerns. Were looking for individuals passionate about supporting people experiencing emotional distress, depression, and anxiety to join our community-based team and make a difference every day.We have Permanent Part-Time contracts available over our Afternoon shift space. The hours are varied, falling between 11am to 11pm (AEST) across the week, with regular weekend work being mandatory.About you:You are a warm, empathic, kind, and patient individual. As a Mental Health Coach, you will deliver front-line support to help seekers in our community who present with emotional distress, anxiety, and depression symptoms.Self-motivated and tech-savvy with strong administration and time management skills.Resilient and able to cope with high volumes of calls and chats discussing complex mental health symptoms and life circumstances.Proven experience in an office-based, corporate, or contact center environment, with a strong emphasis on managing calls and utilizing computer-based systems daily, is essential.Willing to collaborate within a team to support mutual learning and engage in continuous professional development.Tertiary qualifications such as the following would be highly regarded:Diploma in CounsellingDiploma in Mental HealthDiploma in PsychologyDiploma in Youth Work and Youth JusticeEndorsed Enrolled NurseParamedical ScienceWhile formal qualifications are not mandatory, candidates should possess relevant experience and demonstrate a genuine commitment to making a positive impact on people''s lives and alleviating their distress.You will be supported by an induction program designed to scaffold, support, and safeguard BBSS Coaches in their first 12 months. This comprehensive, skills-based training program aims to help you develop competence in building your mental health support skills and confidence over the year.This is a remote, work-from-home opportunity, and you could be based anywhere within Australia.You will be provided with relevant technology equipment to support your WFH setup; however, you will be required to have the following:Private room/space suitable for your home office setupReliable/stable internet connectionDemonstrated IT skills and proficiency in telephony-based systems, comfortable navigating multiple software, digital note-taking, and counselling/support tools simultaneously.Click Apply or contact Diti Vora (Talent Acquisition Specialist) at dvora@australianunity.com.au for any queries. Applications will close once vacancies are filled.Australian Unity is an Equal Opportunity employer and encourages applications from all community members, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse backgrounds, and mature-aged individuals. To view our Reconciliation Action Plan, visit levelEntry levelEmployment typePart-timeJob functionHealth Care Provider and Customer ServiceIndustriesWellness and Fitness Services, Hospitals and Health Care, and Mental Health CareReferrals increase your chances of interviewing at Australian Unity by 2x.Get notified about new Mental Health Specialist jobs in Melbourne, Victoria, Australia.Were unlocking community knowledge in a new way. Experts add insights directly into each article, starting with the help of AI. #J-18808-Ljbffr