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Join to apply for the Library Customer Service Officer role at Bayside City Council2 days ago Be among the first 25 applicantsJoin to apply for the Library Customer Service Officer role at Bayside City CouncilGet AI-powered advice on this job and more exclusive features.Employment Status: PermanentDays & Hours of Work: Monday to Friday, totalling35 hours per week plus rostered weekendsCompetitive Salary: Band 3 - $69,216.85p.a.+ 12% superannuationLocation: Brighton Library - may be required to work at any Bayside libraryAbout Us:We are a passionate organisation, connected in our shared goal to be sector leading in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council''s enduring purpose is building extraordinary places, thriving communities, and better futures.Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.We want everyone to be as proud of what we are achieving - and excited about our future - as we are, and we are committed to working together to achieve this.About the Role:Bayside Libraries is focused on delivering outstanding library experiences for our community. Our Libraries offer an inclusive social space offering a range of social opportunities for our community and services including lending of all formats, an extensive local history collection and fantastic e-resources.As a Library Customer Service Officer, you will the welcoming face of the libraries, providing exceptional customer service to members of the community. A key focus of this role is providing community-centric customer service and supporting our community with accessing library resources and technologies.You will be responsible for:Provide welcoming community focused customer serviceFacilitate access to the collection through membership, promotion, circulation and shelving of library resourcesProvide information to customers about library resources, programs and servicesSupport customers to navigate digital technologiesAssist with promotional activities as directed by the Branch Librarian to grow library membership and usageSelect items for Home Library Service customers and deliver if requiredPrepare and deliver Adult, Childrens and Outreach programsKey Selection Criteria:To be successful in this role, you will bring the following skills and competencies:Provide a high-quality customer experience to both external and internal customersProvide high quality administrative dutiesSupport the delivery of library programs and eventsMandatory pre-employment requirements:Be willing to undergo and complete a satisfactory criminal history checkProvide or obtain an employment-based Working with Children checkWhat we can offer you in return:Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per yearDedicated Staff Wellbeing programs, events and gym membership discountsLearning and development opportunities so our people can grow and thriveFree onsite staff parkingIf you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.How to apply:To discover more about the role and responsibilities review the Position Descriptionon Bayside City Council Careerspage.To be eligible for this position you must attach a cover letter outlining what you can bring to this role and why you are applying. Please note that applications without cover letters will unfortunately not be accepted.Click Apply to submit your application.If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.If you would like to learn more about this opportunity or have any question, please contact Lynda Haytonon 9261 7125or via email lhayton@bayside.vic.gov.auBayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Bayside City Council by 2xSign in to set job alerts for Customer Service Officer roles.Melbourne, Victoria, Australia 2 weeks agoMoorabbin, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 month agoDandenong, Victoria, Australia 10 hours agoMelbourne, Victoria, Australia 2 weeks agoHeatherton, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 hours agoMelbourne, Victoria, Australia 3 hours agoMelbourne, Victoria, Australia 24 minutes agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoToorak, Victoria, Australia A$60,000.00-A$65,000.00 1 week agoSouth Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 2 days agoMelbourne, Victoria, Australia 2 weeks agoDoncaster, Victoria, Australia 1 week agoDandenong, Victoria, Australia A$60,000.00-A$70,000.00 1 day agoMelbourne, Victoria, Australia 4 hours agoCustomer Service Representative-1 year contractChadstone, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoAltona North, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 hours agoCremorne, Victoria, Australia 1 month agoSouth Melbourne, Victoria, Australia 12 hours agoMelbourne, Victoria, Australia 2 months agoHeatherton, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 1 month agoMoorabbin, Victoria, Australia A$65,000.00-A$75,000.00 3 weeks agoComplaints and Dispute Resolution OfficerMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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