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Do you love helping people and have a passion for providing exceptional customer experiences? At Hume Bank, we love doing this too!Full-time, Monday to Friday, no weekendsCompetitive hourly rate with an increase at three and 12 months, after successful completion of your training requirementsMake a real difference in your community by working in a community-focused bankLearn the financial services industry while gaining transferable skillsAbout the roleAs a Customer Experience Specialist, youll play a key role in helping our customers achieve their financial goals. Youll provide tailored support by understanding their needs and connecting them with the right products and services here at Hume Bank.This position is the perfect opportunity for you to deliver exceptional customer experiences and to build a career in the Financial Services Industry. Develop your career in a supportive, regionally based financial services organisation, focused on customer service excellence and making a difference in our local community.Were proud to foster a diverse, inclusive workplace where everyone feels they belong. We encourage male applicants to apply, as we are committed to building balanced and representative teams across all roles.This is a full-time, permanent opportunity, supporting our branch network in the Albury-Wodonga region.What you can expectWork within our branches to deliver exceptional service to our customersDevelop and maintain a thorough knowledge of our products and services and actively participate in continuous learningCash handling including accurately processing transactions and end-of-day balancingProactively assisting customers with their financial goals and increasing loyalty to Hume BankEstablish and maintain effective working relationships with customers and your team alikeIn addition to the above, we also offer a competitive rate of $27.17 per hour. After 3 months in the role of Customer Experience Specialist and the successful completion of a Tier 2 qualification (arranged and funded by Hume Bank), your hourly rate will increase to $29.55 per hour.About youYou love helping people and delivering great experiences for customersYou have experience in or exposure to, exceptional customer service and handling cashYou are comfortable with technology and a confident verbal communicatorYou actively seek information and answers and are a proactive learnerYou are enthusiastic and motivated to start your career journey with usAbout UsAt Hume Bank weve always believed the future is bright. And weve got a history of helping people in our community achieve their dream of owning a home. Since then, weve focused on making banking better and we want to make a real difference, empowering our customers, community and people, so we can thrive together.Were lucky we can do things others cant, like sharing our success in real ways. This looks like better rates and services that have a positive impact on our customers everyday lives. We take a stand on the big issues that face the people around us and work towards being part of the solution.Join us on a journey to a future thats not just better, its brighter.How to applyIf you are passionate about creating exceptional customer experiences and looking to build a career in the financial services industry, click apply, to submit your application (resume and cover letter) or email your application to careers@ humebank .com .au .If youre excited about this role but your experience doesnt align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why youd be a great fit for the team.Applications close: 28 July 2025Hume Bank is an equal opportunity employer and welcome and encourage people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected.If you require any reasonable adjustments to the recruitment process or the role, please let us know by contacting careers@ humebank .com .auOur processOnce the role is closed, we review all applications against the requirements, creating a shortlist for further review.If your application is successful, you may receive an initial screening call to further assess your suitability, before being invited to an interview.We conduct two rounds of interviews, with the first interview being held with the supervisor and a member of our People Team. You may be invited back to a shorter second round interview with the head of the department.The final stage is to compete some quick compliance checks, before (hopefully) receiving an offer.We are committed to providing all applicants an outcome for their application. #J-18808-Ljbffr