Job Title

Join to apply for the Member Experience Lead role at The Commons2 days ago Be among the first 25 applicantsJoin to apply for the Member Experience Lead role at The CommonsThe Commons Health Club is a premium wellness space dedicated to delivering the highest standard in fitness, recovery, and member care. From expertly programmed classes and state-of-the-art equipment to a beautifully designed bathhouse, every detail is curated to offer an exceptional experience. Were here to set a new benchmark for what a health club can be - where quality meets care, and community is at the heart of it all.About The CommonsThe Commons is a vibrant community where entrepreneurs, businesses, and curious minds come together to work, connect, and grow. We believe in fostering a culture of collaboration, innovation, and inclusivity all grounded in genuine care for our members and each other.About the RoleWe are seeking a dedicated Member Experience Lead (focussing on events, operations or wellness facilities) to play a pivotal role in delivering outstanding member experiences and maintaining the smooth operation of our health club facilities. This role is essential to ensuring a warm welcome, seamless onboarding, and consistently high standards of building presentation, cleanliness, and operational excellence.Were currently seeking team members who are available to work evening shifts and/or weekends (times vary). In your application, please indicate your preferred availability.About YouYou are a proactive and organised professional with a strong focus on customer experience, thriving in dynamic, fast-paced environments. With a background in events, operations, wellness facilities management, or member servicesideally in hospitality, fitness, or community-driven spacesyou bring valuable hands-on experience. Your excellent interpersonal skills help you build meaningful relationships with members, suppliers, and colleagues. Youre energised by multitasking and problem-solving, and you take pride in contributing to a welcoming, inclusive culture that aligns with The Commons values. Confident in communication and relationship management, youre passionate about delivering tailored experiences that enhance member engagement, satisfaction, and loyalty. Your sharp organisational abilities and attention to detail ensure smooth coordination of facilities, procurement, member interactions, and broader operational support.Key ResponsibilitiesMember ExperienceProvide a warm and welcoming atmosphere for members and guests at the front desk, delivering exceptional customer service.Lead member inductions to ensure smooth onboarding and engagement.Deliver personalised member experiences that enhance retention and satisfaction.Collaborate with the team to resolve member complaints or issues promptly and effectively.Member Enquiries & CommunicationsAnswer incoming phone calls promptly without compromising service quality.Actively seek, gather, and respond to member feedback.Monitor engagement levels and follow up with members at risk of disengagement.Conduct personalised club tours across all locations, highlighting facilities and membership benefits.Accurately document all opportunities and leads in the relevant systems.Procurement & Stock ManagementManage supplier purchases and deliveries to ensure stock control and operational efficiency.Take ownership of stock levels, replenishing and accounting for items as required.Operations and FacilitiesMaintain high standards of cleanliness and presentation throughout the building at all times.Conduct SafetyCulture walkthroughs, addressing any issues related to cleanliness or operations.Assist in resolving maintenance matters.Provide feedback to cleaning teams to uphold presentation standards.Open and close the building as required.Work Health and Safety (WHS)Adhere to and promote compliance with WHS standards throughout the club.Educate members and team on safe work practices to maintain a safe environment.Required Skills & ExperiencePrevious experience in operations, facilities management, hospitality, or member/customer service roles.Excellent communication and interpersonal skills with a customer-first mindset.Strong organisational abilities with keen attention to detail.Comfortable multitasking and problem-solving in a dynamic environment.Knowledge of WHS standards and commitment to workplace safety.Positive, adaptable attitude and team-oriented approach.Benefits of Working at The CommonsComplimentary health club accessFree counselling sessionsState social committees with quarterly events ranging from pub drinks, picnics, bowling, movie screenings and beyondExclusive annual Halloween partyValuesAll actions and behaviours must align with the companys core values:Putting people firstFostering a strong workplace cultureCollaborating as a teamContinuously learning and evolvingSeniority levelSeniority levelEntry levelEmployment typeEmployment typePart-timeJob functionJob functionCustomer ServiceIndustriesWellness and Fitness ServicesReferrals increase your chances of interviewing at The Commons by 2xSign in to set job alerts for Club Attendant roles.Melbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne Airport, Victoria, Australia 1 day agoMelbourne, Victoria, Australia 4 weeks agoNunawading, Victoria, Australia 18 hours agoPersonal & Team Assistant - 12-month contractRichmond, Victoria, Australia 4 hours agoBraybrook, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 5 months agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 months agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 5 months agoFood and Beverage Attendant Radii Restaurant & BarSunshine West, Victoria, Australia 4 hours agoMelbourne, Victoria, Australia 2 days agoHawthorn East, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoFood and Beverage Attendant Radii Restaurant & BarMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoRichmond, Victoria, Australia 2 weeks agoNorth Melbourne, Victoria, Australia 7 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr