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1 day ago Be among the first 25 applicantsWe are looking for a strategic and detail-oriented Procedures Analyst to join our team (Fulltime, in office - Melbourne). Flo aims to optimise processes and systems to deliver exceptional service to our customers and make renewable energy affordable for all. You build, evaluate, improve and optimize our internal processes across customer operations and sales support and will work closely with cross-functional teams to streamline workflows, improve reporting accuracy, and drive efficiencies across internal systems.About FloHi, we''re Flo, and we are on a mission to switch as many people and businesses as possible to renewable energy.We invest in smart technology to reduce our operating costs and pass the savings to our members. We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like-minded people who share our passion for technology and sustainability. You might be the one we are looking for!Find out more about us on You Will Be DoingYour work will have a direct impact on customer satisfaction, internal productivity, and the overall scalability of our operational backbone. As the Procedures Analyst, you focus on operational excellence with several key responsibilities:Analyse existing organisational systems and procedures to identify inefficiencies or areas for improvement.Develop and implement strategies to streamline business operations and enhance workflow.Create process maps and standard operating procedures (SOPs) for customer lifecycle and internal support functions.Consult with stakeholders across sales, operations, and tech to understand pain points and design data-informed improvements.Conduct qualitative and quantitative evaluations of internal systems to support business decision-making.Prepare internal documentation and reports, including business cases for operational enhancements.Track and report on key operational metrics to leadership for ongoing optimisation.Support system transitions and implementations (e.g. CRM upgrades, automation tools)You Will Be a Good Candidate If You AreDegree-qualified with a solid foundation in business and management principles, complemented by postgraduate studies emphasizing strategic operations.Experience spanning sales and customer operations, contributing to both revenue growth and process improvements within dynamic work environments.Comfortable navigating fast-paced settings, with a track record of supporting cross-functional teams and streamlining workflows.Skilled communicator who builds effective relationships across departments to facilitate change and enhance operational outcomes.Proficient in key analytical tools and project management platforms, enabling efficient tracking and execution of initiatives.Analytical thinker with a focus on identifying opportunities for improvement and implementing practical solutions.Self-driven with a continuous improvement mindset, eager to contribute to organisational effectiveness.Culture And BenefitsAn exciting start up position where you can make an impact.Get involved in operational excellence from the ground up to chart the future of Flo.Work in an open-minded and dynamic environment.Great office location at the heart of Melbourne and an ambitious team.Work from home options, we require minimal 3/5 days in office.Market confirm package with base salary based on experience ($60,000 $80,000 p/a)Join a fast-growing electricity retailer that''s making renewable energy accessible for allWe are hiring people with different levels of experience, we would love to hear from you, even if you feel unsure about meeting every requirement listed.Join us as our new Procedures Analyst!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionBusiness Development and SalesIndustriesUtilitiesReferrals increase your chances of interviewing at Flo Energy by 2xSign in to set job alerts for Analyst roles.Melbourne, Victoria, Australia 2 weeks agoMulgrave, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 22 hours agoMelbourne, Victoria, Australia 3 weeks agoPort Melbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoInvestment Analyst/Associate (Renewables)Melbourne, Victoria, Australia 1 week agoGlobal Investment Research, Equity Research, ANZ Banks, Analyst / Associate Melbourne or SydneyMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$120,000.00-A$130,000.00 3 weeks agoMelbourne, Victoria, Australia A$90.00-A$95.00 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$110,000.00-A$130,000.00 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 22 hours agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 16 hours agoPort Melbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoDocklands, Victoria, Australia 2 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoInvestment Associate - Octopus AustraliaSouth Yarra, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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