Job Title

Join to apply for the Quality Supervisor role at ConcentrixJoin to apply for the Quality Supervisor role at ConcentrixJob DescriptionThe Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned portfolio. This position is responsible for the skill level and development of the employees on their team, the attainment and accuracy of evaluations across assigned portfolio, and delivering quality related analysis and insights of overall program performance.Supervise work group, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements; manage resources across the assigned portfolio of single client or site (personnel schedules, varying account needs)Maintain accurate metrics of direct reports individual performance as well as overall team level performanceConduct analysis on quality performance across single site or client and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plansEvaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plansLead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) for respective single site or clientEnsure consistent application of the quality process/system across assigned site or client including but not limited to calibration sessions, review the reviewer, insights and reporting; administration of applicable certification and training processes up to and including internal and client requirementsJob Title:Quality SupervisorJob DescriptionThe Supervisor, Quality is responsible for supporting Transactional Monitoring for a single/multiple clients with multiple programs or lines of businesses within a single site and supervises all on-site Quality Evaluators who support their assigned portfolio. This position is responsible for the skill level and development of the employees on their team, the attainment and accuracy of evaluations across assigned portfolio, and delivering quality related analysis and insights of overall program performance.Supervise work group, including work assignment and attendance monitoring; provide input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organizations policies and applicable legal requirements; manage resources across the assigned portfolio of single client or site (personnel schedules, varying account needs)Maintain accurate metrics of direct reports individual performance as well as overall team level performanceConduct analysis on quality performance across single site or client and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plansEvaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plansLead quality task forces / action plans with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners) for respective single site or clientEnsure consistent application of the quality process/system across assigned site or client including but not limited to calibration sessions, review the reviewer, insights and reporting; administration of applicable certification and training processes up to and including internal and client requirementsLocation:MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40Language Requirements:English (Required), Mandarin (Required)Time Type:Full time2025-07-02If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1627124Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionQuality AssuranceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Concentrix by 2xGet notified about new Quality Supervisor jobs in Greater Kuala Lumpur.Quality Assurance Supervisor - Operations, MY MarketplaceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoPetaling Jaya, Selangor, Malaysia 1 month agoQuality Manager - KDN ACDC (Petaling Jaya)WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoBandar Baru Bangi, Selangor, Malaysia 4 months agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoPetaling Jaya, Selangor, Malaysia 3 days agoKelang, Selangor, Malaysia MYR1,500.00-MYR2,500.00 5 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoPetaling Jaya, Selangor, Malaysia 1 month agoMy Place Apartment, Selangor, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 6 days agoWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 5 days agoPetaling Jaya, Selangor, Malaysia 1 month agoSupervisor, Audit T&E (Travel & Expenses)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoPetaling Jaya, Selangor, Malaysia 2 months agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr