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Join to apply for the Unified Communication Specialist role at Rabobank Australia2 days ago Be among the first 25 applicantsJoin to apply for the Unified Communication Specialist role at Rabobank AustraliaFollowing an internal promotion, we are looking for a Unified Communications (UC) Specialist to join our high-performing team at our Sydney head office. In this role you will serve as a key Subject Matter Expert in the UC technology stack, working on multiple projects & key BAU support activities. You will draw on your exceptional customer service & troubleshooting skills to support with business in Level 2 / 3 support issues within the UC domain.Top Role Accountabilities:Acts as trusted advisor for Unified Communications technologiesBuild, configuration, maintenance & troubleshooting of the banks Unified Communication & Collaboration Services including:MS Teams Voice systemsGenesys Contact CentreVideo Conference & Audio-Visual systems (Polycom & Microsoft Teams)Teleconference & audio conference systemsTrading Systems (Unigy & Verint)Session Border Controllers (Voice Security Gateways)PABX Voice systemsPhysical handset & SoftphonesBranch communication & telephony network infrastructurePhysical handset & SoftphonesASC recording systemLead & participate in projects Including the research & testing provisioning of new technology where requiredCollaborate in sprints & daily stand-ups, tackle blockers & deliver project tasksLiaise with external vendors as requiredProvide regular review, analysis & reporting of system availabilityCreate & maintain technical documentation for new installations & systems changesTo be successful you will have:Minimum of 7 years experience in a Voice / Unified Communications / System Administration roleExperience supporting MS Teams Voice & PABX systemsExperience in the administration & configuration of Contact Centre systems with Genesys Contact Centre knowledge preferredExperience with telephony infrastructure including AudioCodes SBCsExperience supporting voice recording platformsAdvanced troubleshooting skills & experienceExperience supporting trade floor environmentsSound technical documentation skillsAn understanding of ITIL frameworks & principles & change processesAn understanding of Project Management methodologies such as Prince 2 or Agile/ScrumExcellent communication skills with a strong customer focusWilling & able to be on call when requiredOur ValuesRabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, Client Driven, Responsible, Professional & Cooperative make it a great place to work. We welcome applicants from diverse backgrounds.What we''re proud to offer you:Rabo@Anywhere is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & homeWellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling livesEducation Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development.Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isn''t enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual LeaveExtra Insurance. Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection InsuranceRabo Workplace Giving program. As part of Rabobank''s global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social PartnersRabobank is not accepting submissions from recruitment agencies for this role.Applicants must hold valid work rights for this roleSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionMarketing, Public Relations, and Writing/EditingIndustriesBankingReferrals increase your chances of interviewing at Rabobank Australia by 2xSign in to set job alerts for Communications Specialist roles.Sydney, New South Wales, Australia 3 days agoCommunication Specialist & Press OfficerSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 days agoCorporate Communications Manager, Amazon AustraliaSydney, New South Wales, Australia 2 days agoExecutive & Internal Communications ManagerSydney, New South Wales, Australia 2 weeks agoField Communications Manager (Contract Role)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$110,000.00-A$120,000.00 2 weeks agoChatswood, New South Wales, Australia 2 days agoSydney, New South Wales, Australia A$11,000.00-A$11,000.00 3 weeks agoInternal Communications Manager - RemoteSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia A$149,739.00-A$173,174.00 1 week agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 6 days agoCorporate Communication Specialist - SydneyCorporate Affairs Manager | Brand Marketing and CommunicationsSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 days agoSenior Manager, Policy Communications (Australia/New Zealand)Sydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia A$140,000.00-A$180,000.00 4 weeks agoConsultant - Communications and EngagementSydney, New South Wales, Australia 2 weeks agoSenior Communications Manager - SME&C AsiaSydney, New South Wales, Australia 2 days agoMarketing and Communications CoordinatorSydney, New South Wales, Australia 2 weeks agoCommunications Manager - Comms, Content & BrandSydney, New South Wales, Australia 2 weeks agoGovernment Communications Manager/Director (Middle East)Sydney, New South Wales, Australia 1 month agoMarketing and Communications Coordinator I SydneySydney, New South Wales, Australia 1 day agoWere unlocking community knowledge in a new way. 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