Job Title

The role:The IT Systems Administrator, reporting to the Director of IT Operations, will play a key role in maintaining and optimising Crystalbrook Collection''s IT infrastructure. As a valued member of a collaborative team, this role involves managing servers, networks, storage systems, end-user computing, and applications, while delivering technical support to internal and external users.Are you an IT Systems expert seeking your next exciting challenge in hospitality? If so, we have an incredible opportunity for you to join our passionate team!As our new IT Systems Administrator, you will be responsible for:Deploying and configuring IT infrastructure to support business objectivesMaintaining servers, storage systems, and network components for optimal performanceMonitoring system health, addressing performance issues proactively, and ensuring network stability and security (LAN/WAN, firewalls, VPNs)Administering operating systems (Windows, Linux, macOS, iOS, Android) and virtualization environments (VMware, Hyper-V)Overseeing backups, disaster recovery plans, and IT security protocols, including audits and incident responseProviding advanced technical support to guests and staff, collaborating with the IT helpdesk for timely resolutionsAssisting with IT projects, such as upgrades, technology rollouts, and system migrationsPartnering with departments to deliver innovative IT solutions that enhance efficiency and the guest experienceManaging vendor relationships, software licenses, and ensuring compliance with industry standardsDocumenting IT systems, processes, and procedures to ensure knowledge continuityWe are looking for someone who:Has extensive IT experience, ideally within hospitality, hotels, or tourism sectorsHas expertise with PMS, integrated systems, and cloud migration projectsHolds a tertiary qualification in ICT and has strong knowledge of IT infrastructure, cybersecurity, data management, and emerging technologiesHas exceptional leadership, communication, and problem-solving skills, with a guest- and team-oriented mindsetThis is a full-time and permanent position. Unfortunately, this position is not suitable for individuals seeking sponsorship or holding a student or short-term employment visa.What''s in it for you?You will work with exceptional people in a supportive, diverse, and passionate environment whilst enjoying a flexible range of benefits that include:A market-leading 50% F&B discount across all venues$99 room rates and a generous friends and family discountLifestyle benefits including extra leave and earth advocacy daysDedicated to sustainability practices and a green futureInternal mobility programs and reward schemesOnline learning, career development, and enhancement plansPersonalized employee support networksRegular service recognition and fun team eventsCrystalbrook Collection is an award-winning hotel development and management company with Australia''s newest portfolio of distinctive upscale luxury hotels, where differences are celebrated. After only 6 years in operation, we own and manage over AU$1 billion in hotel assets across NSW and QLD. Our growth plans include a new hotel opening in Adelaide in 2026 and Canberra in 2027, with aspirations for further Australian and overseas expansion. #J-18808-Ljbffr