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Join to apply for the Associate Director Technology Strategy & Architecture role at NSW Department of Customer Service2 days ago Be among the first 25 applicantsJoin to apply for the Associate Director Technology Strategy & Architecture role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.Employment Type: 1 x Ongoing / Permanent full-time opportunityLocation: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Grade: DCS Clerk Grade 11/12Salary Range: $149,739 - $173,174 base salary dependent on experience, plus 11.5% superannuation.The opportunityWe are excited to be inviting applications for the opportunity of Associate Director Technical Strategy and Architecture for Government Technology Platforms, within Digital NSW as it transforms to become the state''s trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.In this role, you will provide architecture and technical leadership to develop, iterate and improve all-of-government platform and products to continuously deliver value aligned to government priorities. In this role you will oversee the development of the future state architecture and technical roadmap working closely with the architects and other stakeholders across Government Technology Platforms. You will optimise chapter architecture and technical capability, mitigate risks, and improves the effectiveness and reliability of government services in an agile environment through effective learning and development.Day to Day ResponsibilitiesOversee engineering execution, ensuring alignment with strategic priorities, and manage risks, blockers, and dependencies.Drive the future state architecture development and maintenance to support key architecture decisions, strategic investments and procurement, lifecycle management and innovation.Drive the Technical strategy and roadmap development and excellence, working with architects and other stakeholders to develop technical roadmaps addressing future state business needs and non-functional requirements whilst addressing technical debtCollaborate with cross-functional teams and architects to provide technical leadership and to ensure designs align with the target state architecture, standards, principles, and strategic direction and roadmaps.Mentor Senior Architects and drive talent development, fostering a high-performance culture focused on innovation and accountability.Implement process improvements, optimise technical and architecture delivery practices and methods, standards development, tooling and governance.What you will bring to this roleExperience in the development of enterprise future state architecture and enterprise-wide technical strategies and roadmapsA foundation in systems development, with a strong understanding of the system development life cycle, project management approaches, and design, requirements, and testing techniques.Experience in developing and applying solution patterns and standards, and the ability to adapt them to new solutions.Experience in the methodology development and technical and architecture process improvement and tooling.Knowledge of established and emerging technologies, with the ability to incorporate these into both new and existing solutions.Proven experience collaborating with both business and technical stakeholders to provide expert advice on technology strategy and architecture, maximising technology investments with the ability to communicate complex concepts to both business and technical stakeholders.Experience in acting a delegate for senior leadership to champion initiatives that maximise the value of all-of-government platforms and services.Demonstrated experience in leading high-level negotiations and partnerships across NSW Government Agencies to influence optimal service delivery.Proven experience in coaching and develop skilled teams in a scaled agile environment to foster innovation and continuous improvement.Experience in monitoring and refining team performance through communities of practice, aligning operating models, and improving organizational health and delivery capability.Extensive experience in a digital/ICT functional role including possessing deep technical knowledge and understanding of both legacy and emerging technologiesKnowledge and/or experience in Scaled Agile Framework (SAFe)Appointment and ongoing assignment may be subject to restrictions and the satisfactory participation in mandatory pre-employment and ongoing probity screening, in accordance with relevant Legislation and/or related policies.Demonstrated experience in leading digital transformation initiatives in an agile environment.Proven ability to manage complex stakeholder relationships and high-level negotiations.Expertise in developing enterprise-wide future state architectures and technical roadmaps.Strong leadership and coaching skills with the ability to inspire high-performing teams.At least 5 years'' experience in a architecture leadership role or equivalentTOGAF Level 8+ or equivalent (highly desirable)A tertiary qualification in IT, Systems or Software Engineering, Computer Science Digital, Information Management, or equivalentSalary Grade 11/12, with the base salary for this role starting at 149,739 base plus superannuationClick Here to access the Role Description.For enquiries relating to recruitment please contact Swathy Mohan via swathy.mohan2@customerservice.nsw.gov.au.For enquiries relating to role, please contact Yasmin Locnen via Yasmin.Locnen@customerservice.nsw.gov.auVisit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: 09:59 am, 28 Jul 2025Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact swathy.mohan2@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment processSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesInformation ServicesReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xSign in to set job alerts for Director Technology Strategy roles.Director, People & Culture TransformationParramatta, New South Wales, Australia 1 day agoPractice Director - Cloud Platform and Managed ServicesSydney, New South Wales, Australia 2 weeks agoPractice Director - Cloud Platform & Managed ServicesSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 days agoDirector | Workforce Strategies | SydneyDirector | Workforce Strategies | MelbourneAssociate Director - Telecommunications (FRMCS)Sydney, New South Wales, Australia 4 weeks agoMacquarie Park, New South Wales, Australia 2 days agoKings Cross, New South Wales, Australia 4 hours agoDirector Operations & Platform ManagementBurwood, New South Wales, Australia 6 days agoSurry Hills, New South Wales, Australia 6 days agoProgram Director, MBA (Technology and Digital Strategy)Sydney, New South Wales, Australia 2 days agoIntegrations Director - ERP TransformationSydney, New South Wales, Australia 6 days agoDigital Technology Services Enterprise Architecture - Senior Manager/ DirectorSydney, New South Wales, Australia 2 weeks agoExpressions of Interest - IT Audit - Director and aboveSydney, New South Wales, Australia 1 day agoRisk and Governance Lead | Technology Risk and StandardsSydney, New South Wales, Australia 3 days agoNational Discipline Lead - Transport PlanningSydney, New South Wales, Australia 2 weeks agoEngineering Manager | Data Customer CoreSydney, New South Wales, Australia 3 days agoGlobal Director of Enterprise and Life-Ready SkillsSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 day agoWere unlocking community knowledge in a new way. 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