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Assessment Support Officer and Complaints Triage Support OfficerJoin to apply for the Assessment Support Officer and Complaints Triage Support Officer role at Department of Education, Western AustraliaAssessment Support Officer and Complaints Triage Support Officer1 day ago Be among the first 25 applicantsJoin to apply for the Assessment Support Officer and Complaints Triage Support Officer role at Department of Education, Western AustraliaWe have three (3) permanent full-time positions commencing as soon as possible1x - Assessment Support Officer2x - Complaints Triage Support OfficerThe Departments Standards and Integrity Directorate within the Professional Standards and Conduct Division, is responsible for:the assessment and management of complaints in line with the new Complaints and Notifications Policyinvestigation of staff disciplinary mattersreviews into child deaths and critical incidentsmonitoring working with children check compliance, associated with departmental employees.The Directorate promotes a culture of integrity across the organisation by delivering education, training and support that promotes high standards of conduct amongst staff and focuses on resolving complaints effectively, maintaining child safety, and reducing serious misconduct risk associated with fraud and corruption.The Department investigates allegations of staff conduct in accordance with the Public Sector Management Act 1994, and with reference to the Departments Code of Conduct, policy framework, and formal instructions from the Public Sector Commissioner.The RolesWe are seeking analytical, motivated, and customer-focused individuals to join our Assessment Teamthe first point of contact for complaints and misconduct matters across the State. This team plays a vital role in promoting integrity in public education by assessing and managing concerns raised by employees, parents, and stakeholders.Assessment Support OfficerAs an Assessment Support Officer, you will provide high-quality administrative support for the assessment and management of complaints and allegations of misconduct. This includes:Assisting with the implementation and evaluation of programs, projects, and initiatives.Preparing project plans, reports, support materials and monitoring systems.Maintaining departmental websites and resources relating to misconduct and complaints management.Working collaboratively with internal and external stakeholders to ensure compliance with departmental policies, standards and guidelines.This role would suit someone with excellent organisational skills, strong written communication, and the ability to manage competing priorities in a fast-paced environment.Complaints Triage Support OfficerAs a Complaints Triage Support Officer, you will be the first point of contact for enquiries and complaints, providing advice on the Departments complaints processes and ensuring issues are managed appropriately. Key responsibilities include:Reviewing and recording correspondence and identifying high-priority matters.Logging, distributing, and tracking complaints to ensure timely resolution.Escalating issues in line with policies and procedures.Contributing to the analysis of complaint trends to support systemic improvements.This position is ideal for someone with strong interpersonal skills, sound judgement, and a proactive approach to problem-solving.Professional BenefitsWe are conveniently located inEast Perthand our employees enjoy a range of benefits which include:12% employer contributed superannuation.Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home or remote and flexible working hours.Generous leave entitlements including annual, personal, long service and parental leave.Professional development opportunities and study leave/assistance.Access to salary packaging (in accordance with relevant industrial instruments).Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.Want to know more?Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).For more information about this opportunity, please contact Amanda Cann, Manager Complaints and Integrity Education on 9264 4334 or amanda.cann@education.wa.edu.au .We are committed to building the leadership capability of our people ( Building Leadership Impact ).Equity and DiversityWe are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.EligibilityTo work with us, you must:be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.consent to a National Criminal History Check with the Department''s Screening Unit.obtain or hold a current Working with Children Check.complete a declaration prior to employment and annually thereafter disclosing any disciplinary findings, criminal charges or convictions, and ongoing conflicts of interest.provide a statement from previous employer/s regarding any disciplinary findings.More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).Application InstructionsApply online in two easy steps:Step 1: Select Apply for JobComplete the online application form, including details of two (2) work related referees, preferably one being your current line manager.Step 2: Attach your documentsYour application should include:A CV of up to (4) pages outlining your employment history and professional learning summary relevant to this positionApplicants are required to provide a two-page (2) statement outlining how your skills and experience align with the role of Assessment Support Officer or Complaints Triage Support. Your statement should highlight your capability to work in a fast-paced environment focused on administration, customer service, and complaint resolution, and demonstrate how your experience aligns with the key responsibilities and selection criteria of the role.Applicants are required to identify what position they are applying for and if they are seeking to be considered for both positions.It is recommended you have your attachments ready before selecting Apply for Job.Your application must be received before the closing date and time. Late applications will not be accepted.For technical support submitting your application, you can call the Department of Educations Recruitment team on (08) 9264 4127 for assistance.Advertised Vacancy Number: DOE984221Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.The Department applies a four (4) day breach period to this selection process.Applications close: 4.30pm (AWST) on Friday, 1 August 2025Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesEducation Administration ProgramsReferrals increase your chances of interviewing at Department of Education, Western Australia by 2xSign in to set job alerts for Support Officer roles.Perth, Western Australia, Australia 4 days agoMurdoch, Western Australia, Australia 11 hours agoClinic Administration Officer/Medical ScreenerCanning Vale, Western Australia, Australia 1 month agoHenderson, Western Australia, Australia 12 hours agoPerth, Western Australia, Australia 6 days agoClinic Administration Officer/Medical ScreenerKewdale, Western Australia, Australia 3 weeks agoWelshpool, Western Australia, Australia 3 days agoNDIS Support Worker (AHP/Aboriginal Disability Liaison Officer)Perth, Western Australia, Australia A$80,000.00-A$80,602.00 3 weeks agoBelmont, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 month agoFront Office Receptionist/Housekeeping Attendant - PerthPerth, Western Australia, Australia 4 months agoLesmurdie, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 5 months agoPerth, Western Australia, Australia A$140,000.00-A$160,000.00 3 weeks agoPerth, Western Australia, Australia 4 days agoPerth Airport, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 3 days agoSubiaco, Western Australia, Australia 1 week agoFremantle, Western Australia, Australia 3 weeks agoAscot, Western Australia, Australia 3 weeks agoWelshpool, Western Australia, Australia 2 days agoClinic Administration Officer/Medical ScreenerNaval Base, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia 1 week agoAdministration Assistant / Receptionist- Part time permanentSt James, Western Australia, Australia 4 weeks agoPerth, Western Australia, Australia 2 months agoPerth, Western Australia, Australia A$100,000.00-A$120,000.00 3 weeks agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 day agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 3 days agoWere unlocking community knowledge in a new way. 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