Job Title

Were Not Looking for a Passenger. Were Looking for a Pilot.This isnt a stepping stone. Its a cornerstone.Atzero2hero, were expanding rapidly, and not by chance. In 2024, we reached more than 51,000 young people across WA through school workshops, camps, and community programs. Now we need to match that growth with operational leadership thats equal parts strategic and human.Were looking for aProgram Operations Managerto lead our program delivery team into its next phase of growth. Someone whos scaled teams before and knows how to bring structure, clarity and energy to a large team thats always in motion.This role is about building something sustainable and scalable, without losing the heart of what makes it special.About the roleThis is a senior leadership role, reporting to the CEO and responsible for:Building operational systems that support quality, safety and consistencyManaging and growing a team of staff, casual facilitators, and contracted specialistsCreating structure that supports both short-term contributors and long-term team membersMentoring, developing and inspiring a diverse group with different goals, timelines and motivationsOverseeing scheduling, risk, compliance, reporting, budgeting and performanceCollaborating across the organisation to ensure delivery matches ambitionLeading our team of heroes in the delivery of all zero2hero programs (camps, school workshops, community initiatives and more)Youll be the person ensuring that every young person who comes through a zero2hero program gets a consistent, safe, meaningful experience, regardless of where they are or whos delivering it.Who you areYoure a builder. Youve scaled teams. You understand that growth is exciting but only when its done well. Youve led people through it and know that not everyones in it for the long haul but some are. And you know how to support both.You know how to get the best out of people whether theyre new and finding their feet, or ready for more responsibility. Youre not afraid to hold people accountable, but you do it with clarity and care.Youre a systems thinker. You can juggle moving parts without dropping the core mission. And you want your work to mean something.What were looking for610+ years of operational leadership, ideally in a fast-growing, people-heavy environmentExperience managing large diverse teams across casual, part-time and full-time rolesProven success scaling teamsStrong operational capability across budgets, compliance, scheduling and reportingA clear, motivating leadership style with a track record of developing othersA Working With Children Check, National Police Clearance and valid WA drivers licenceA background in delivering results means more to us than it being in the conventional streams of education, youth work, mental health or community services (still highly valued however). We care more about how you lead than where youve led.Why this role mattersYoung people in WA need early, honest conversations about mental health. Our programs provide exactly that but only if we can deliver them safely, consistently, and at scale.Thats where you come in.Youll be leading the operational side of one of WAs fastest-growing youth charities, ensuring that as demand increases, our quality never drops. Youll help us create the kind of team that can meet the moment and sustain it.What we offerA strong salary that will be reflect the experience that you bringA real leadership opportunity in a respected, mission-led organisationA positive, purpose-driven culture where values arent just on postersFlexibility, autonomy and trust to lead in your wayBased in our West Perth office, with time in the field as neededA seat at the table - reporting directly to the CEO and shaping future strategyGenerous salary packaging opportunities.To applyUpload your CV and a cover letter addressed toOlivia Pickering, answering:When have you led operations through growth or complexity, and what did you learn that would shape how youd lead here?Were not after a stock-standard cover letter. Give us insight into how you think and lead.This role will define how we deliver programs that change lives. If youre ready to build something that lasts and lead the team to match, wed love to hear from you.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as an operations manager? Do you have a current Working With Children (WWC) Check? Do you have a current Police Check (National Police Certificate) for employment? Do you have a current Australian driver''s licence?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as an Operations Manager #J-18808-Ljbffr