Job Title

1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.None other than one of South Australia''s most progressive and innovative councils City of Prospect! We''re not your run-of-the-mill council; we''re proudly dynamic and innovative, right next to the Adelaide CBD. Known for our progressive approach and dedication to our residents, we''re on the hunt for a casual Customer Service Officer to join our vibrant team.So, what''s the role?The Casual Customer Service Officer is the welcoming first point of contact for City of Prospect, providing a crucial "one-stop-shop" experience for our residents and ratepayers.In this role, you''ll manage a wide range of enquiries, both over the phone and in person, with the goal of achieving a first-contact resolution.This position is perfect for someone who is warm, approachable, and truly committed to fostering a welcoming environment for our community members.Here''s what youll dive into:Deliver a high standard of customer service by connecting residents with services, officers, or information to meet their needs and resolve enquiries efficientlyHandle calls and in-person enquiries professionally, aiming to provide a resolution or direct customers to the correct department/person during their initial contactAssist the Customer Service Team in managing and distributing incoming telephone calls effectivelyWelcome and attend to customers, contractors, and deliveries to our Customer Service counter with calm competence and a helpful demeanourAdminister incoming emails and other digital communications, ensuring they reach the intended department or officer promptlyDocument all customer requests and interactions accurately and efficiently within Councils Customer Request Management SystemCollect payments for rates, expiations, animal registrations, and other ad hoc fees and charges, demonstrating strong attention to detail in all cash handlingOffer relevant information to customers about Council services, events, and initiatives, anticipating common questionsWork closely with other Council departments to ensure seamless service delivery and information flow for residents.Essential criteria is this the perfect role for you?If you''re passionate about delivering outstanding customer service and thrive on helping others, this could be the perfect opportunity!We''re looking for someone who demonstrates:Demonstrated experience in a customer service role, ideally within local government, with an understanding of Council functions and operationsA true customer service champion with the ability to communicate effectively, collaborate positively with internal and external stakeholders, and maintain composure under pressureHighly organised with excellent time management and critical thinking skills, enabling you to achieve results efficiently and meet deadlines consistentlyThe capacity to identify issues by analysing information and recommending workable solutions that meet customer needsConfidence in processing payments accurately across various channels, both over the phone and in personA willingness to work in a casual, on-call capacity with variable hours based on operational needs, including covering periods of annual and sick leave.What''s in it for you?Enjoy a casual role designed to fit your life, offering true work-life balanceDirectly contribute to our community, making a real difference for residents every dayOpportunities for personal and professional growth in a supportive environmentThrive within a dynamic, passionate team where your ideas are valued, and strong, friendly leadership fosters an inviting atmosphere.How to applyIt''s simple show us your enthusiasm and expertise by submitting your application by clicking APPLY below.Head to our website at for the full position description.For a confidential discussion about this opportunity, please don''t hesitate to contact Bianca Cavallaro at Human.resources@prospect.sa.gov.auWe look forward to hearing from you!Seniority levelSeniority levelEntry levelEmployment typeEmployment typeOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at City of Prospect by 2xSign in to set job alerts for Customer Service Officer roles.Port Adelaide, South Australia, 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