Job Title

Join to apply for the Applications Support Specialist role at Wellways Australia23 hours ago Be among the first 25 applicantsJoin to apply for the Applications Support Specialist role at Wellways AustraliaWellways is committed to reconciliation, lived experience and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply. Even if you only meet some of the criteria, wed love to hear from you.If youd like to know more about our reconciliation commitment, click here Reconciliation | WellwaysProvide timely, expert support to help team members maximise enterprise applicationsWork collaboratively to improve systems, processes, and overall user experiencePermanent full time opportunity with access to not-for profit salary packaging benefits & annual leave loadingAbout The OpportunityAt Wellways, our Support Hub is our central service desk, providing support across a range of systems that help our people do their best work. As our new Application Support Specialist, you will be part of the Support Hub team, supporting end users across the organisation to get the most out of our enterprise applications.Reporting to the Support Hub Manager, you will work across Tier 2 and 3 support, using your application expertise to resolve issues, implement enhancements, and ensure systems are well configured and aligned to business needs. You will work with platforms such as Carelink, Workday, Riskman, Folio, and RingCentral, supporting day-to-day use, managing system changes, and collaborating with vendors where needed.Whether you are refining configurations, responding to complex queries or delivering tailored support, you will be helping team members across the organisation feel confident and supported in using the systems they rely on every day.Please click here to download a copy of the position description to see further details relating to this role.About YouWith a background in application support and a sharp eye for detail, you are a confident communicator and a natural problem-solver. You prioritise clear, user-friendly communication to help everyone understand complex concepts, ensuring issues are resolved efficiently for the best possible user experience. You bring solid knowledge of ITIL principles, SaaS environments, and vendor coordination to support continuous improvement and enhance the experience of the team members we support.You bring:Proven experience in application administration, configuration, and solution design for Client Management, Risk Management, Telephony and/or ERP SystemsHighly developed customer service skills including exceptional customer service and relationship management focusAbility to troubleshoot, resolve and communicate solutions for systems issues across the organisationSatisfactory National Police Check, Working with Children Check and NDIS Worker Screening Check, or willingness to undertakeSatisfactory Queensland Child Safety and Personal History Screening Check (LCS2), or willingness to undertakeNDIS Workers Orientation module certificate free online courseBachelor degree or equivalent in Computer Science or any Information-Technology related field from an accredited institution (preferred)Prior experience working within the Mental Health industry or community services based organisation (preferred)About UsWellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing. A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.What We OfferA purpose driven culture where people can thrive, everyone is respected, and differences are valuedAn equitable, diverse, and socially inclusive work environmentSalary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasingMeal and Entertainment allowance via salary packaging up to $2,650 per annumReceive 17.5% leave loading every time you take annual leavePaid parental leave after 12 months of ongoing employmentAccess for you and your family to our Employee Assistance ProgramFor a confidential discussion about the role, we encourage you to contact Justin McKenzie, Enterprise Solutions and Infrastructure Manager on 0459 149 570.Wellways is committed to the safeguarding of children and vulnerable people. Successful applicants must undergo a comprehensive screening process prior to their commencementJob Description SummaryProvide expert Tier 2/3 application support, resolve issues, and enhance system use to improve outcomes for Wellways teams and partners.CultureWere passionate about our work, which is enjoyable, challenging and rewarding. All of our teams work to ensure everyone can imagine and achieve their hopes and potential. We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels. We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.How To ApplyThis is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.Please select "Apply" below to complete your application.Applications Close10/08/2025Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesMental Health CareReferrals increase your chances of interviewing at Wellways Australia by 2xSign in to set job alerts for Application Support Specialist roles.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr