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4 days ago Be among the first 25 applicantsIntroduction:Dymocks Retail is a nationally recognised multi-channel retail brand with over 40 locally owned and operated stores across Australia. The largest bookselling network in Australia, we pride ourselves on providing the best experience for our customers through our extensive range of books, gifts, and stationery.Description:As a part-time Non-Fiction 2IC you will be working Thursday - Sunday, 30 hours per week. You will lead your knowledgeable and passionate team to provide only the highest level of customer service!You will certainly have a love of books, or gifts and especially stationery. More importantly, you will be passionate about achieving sales targets by getting our customers the right books, gift or stationery items for them every time they shop. You will be the sort of person who never wants to stop learning, not only from reading books, but from understanding what the new releases, gifts or stationery are.You will have some great products to promote and sell to our customers from the most extensive range of books, gifts and stationery in Australia. You will also offer our fantastic Booklover Program to every customer so they can enjoy great benefits when shopping with Dymocks. As well as helping our customers find their perfect books, gifts or stationery, you will also be involved in keeping the store fully stocked, working on the registers and assisting in all the duties involved in running a busy retail store.In this role your primary duties will be:Customer ServiceProvide an optimal customer service experience in line with Dymocks expectationsMaintain own item, category and industry knowledgeHandle escalated customer complaintsDelegate tasks to employees to ensure the best possible level of customer serviceSalesPromote Booklover program to all non-membersUtilise all opportunities to offer add-on salesApproach customers with current promotional offersPoint of SaleProcess sales quickly and efficientlyFollow all register operation proceduresAccurately process cash and credit salesRestock and tidy register areaSales FloorDisplay stock and replenish shelvesEnsure merchandise appearance is consistent with expected standardsTidy and clean sales floorLiaise with Store Buyer or Store Manager to ensure emerging trends or stock issues are identifiedConduct floor walks and proactively seek opportunities to drive business resultsAdditional DutiesEnsure all register operations are followed, escalating any cash or register issues to the Store ManagerDirect employees to ensure that standards of cleanliness are maintainedFollow required procedures to ensure store is opened and closed accuratelyEnsure rest and meal breaks are coordinated to ensure the effective running of the businessPerform change runs and ensure registers are reconciled accuratelyConduct all cash handling with accuracyAssist with daily and weekly rostering as neededProvide training to new Retail Assistants in all aspects of their roleEnsure that in store promotions are completed on timeSkills and Experiences:The successful applicant will have:Previous experience working in a retail sales environmentPrevious experience achieving personal KPIs and driving store team to achieve collective KPIs (budget, conversion, ATV, UPT, etc)Demonstrated knowledge of visual merchandising techniquesPassion for and knowledge of our products - our range gets bigger every week!Ability to provide superior levels of service to every customer, every time they shop, and inspire your team to do the sameAble to work quickly, accurately and with attention to detailSelf-motivated and team orientatedStrong communication skillsStrong leadership skillsProficient in using retail systemsAbility to lift up to 15kgsIf you have the drive, passion and willingness to achieve at the heart of one of Australias most iconic retail brands, apply now!PrivacyBy applying for employment with Dymocks you consent to the collection and use of your personal information for the purpose of assessing your suitability for employment. Any personal information collected from you will be dealt with in accordance with Dymocks'' privacy policy which is accessible at: all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to Dymocks or any of our employees. We are not responsible for any fees associated with unsolicited resumes.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typePart-timeJob functionJob functionOtherIndustriesRetailReferrals increase your chances of interviewing at Dymocks Books by 2xWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr