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Join to apply for the Reception Services Officer role at Victorian Department of Families, Fairness & Housing1 day ago Be among the first 25 applicantsJoin to apply for the Reception Services Officer role at Victorian Department of Families, Fairness & HousingGet AI-powered advice on this job and more exclusive features.THE ROLEThe Reception Services Officer role is a critical position within the offices as it provides the first impression of the organisation and fulfills the critical role in assisting clients, staff, visitors, contractors and other stakeholders. The role ensures customers are provided with accurate information and referred to the correct program area. The position is critical in ensuring customer service is delivered, efficiently and in line with departmental values.THE ROLEThe Reception Services Officer role is a critical position within the offices as it provides the first impression of the organisation and fulfills the critical role in assisting clients, staff, visitors, contractors and other stakeholders. The role ensures customers are provided with accurate information and referred to the correct program area. The position is critical in ensuring customer service is delivered, efficiently and in line with departmental values.Accountabilities IncludeAs part of a team, deliver a high quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledge all visitors and callers, respecting diversity and responding promptly to their needs in turn.Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit ort call, assessing the service required and providing the appropriate response.Maintain effectively working relationships, liaise efficiently and professionally with all levels of staff.How To ApplyPlease open the position description to read more.Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesConsumer ServicesReferrals increase your chances of interviewing at Victorian Department of Families, Fairness & Housing by 2xGet notified about new Service Officer jobs in Benalla, Victoria, Australia.Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr