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Get AI-powered advice on this job and more exclusive features.At Smartways, were more than a logistics company were in the business of saving lives.We specialise in time-critical, complex healthcare logistics across Australasia. Whether its delivering life-saving pharmaceuticals, medical devices, or clinical trial shipments, every delivery makes a difference to patients and healthcare outcomes.Now, were looking for a Customer Operations Team Leader to join one of the most dynamic and fast-paced departments of Smartways.Why Join Us?Be part of something meaningful Your leadership directly impacts healthcare and patient outcomesLead a lively, diverse, and high-energy team Our Customer Operations team thrives on collaboration, problem-solving, and delivering excellenceSolve complex challenges Every day is different. Youll navigate high-pressure situations, troubleshoot issues, and implement processes to ensure top-quality outcomesWork where excellence meets fun Were serious about our work but also know how to celebrate wins and have fun along the wayAbout the RoleAs theCustomer Operations Team Leader in Planned Services, you will report into the Planned Services Manager and coach a team of customer service professionals operating in a 24/7, 365-day call centre environment but also get on the tools on the day to day basis.Your role is toinspire high performance, streamline processes, and ensure that every interaction meets our exceptional quality standards.Youll tackle escalations, solve problems on the fly, and ensure the team stays aligned, engaged, and ready to deliver under pressure.What You''ll doCoach, and motivate a diverse and dynamic team to achieve excellenceDrive problem-solving and ensure adherence to processes for quality outcomesManage escalations and resolve complex issues with speed and accuracyUse data insights to identify improvements and drive continuous operational excellenceFacilitate regular team huddles, one-on-ones, and performance check-insChampion a culture of teamwork, accountability, and adherence to processWhat we are looking for2-4 years of experience as a Team Leader in customer service (logistics experience is a bonus!)Aproblem-solver and process championwho thrives in a fast-paced environmentSomeone with exceptional communication, coaching, and relationship-building skillsA hands-on team leader who can inspire the team while keeping things organized, calm, and focusedSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Smartways Logistics by 2xSign in to set job alerts for Operations Team Lead roles.Melbourne, Victoria, Australia 1 week agoHoppers Crossing, Victoria, Australia 3 weeks agoSunshine West, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 13 hours agoMelbourne, Victoria, Australia 6 days agoDandenong, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$80,000.00-A$90,000.00 16 hours agoMelbourne, Victoria, Australia 19 hours agoTeam Leader - In Home Support (East) Permanent full timeMelbourne, Victoria, Australia 1 week agoSenior Workforce Management Lead, Customer OperationsMelbourne, Victoria, Australia 6 days agoLaverton North, Victoria, Australia 6 days agoStrategy and Operations Lead - Kraken DistributionMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 3 weeks agoCoburg, Victoria, Australia A$130,000.00-A$150,000.00 4 days agoMelbourne, Victoria, Australia 1 month agoMulgrave, Victoria, Australia 2 weeks agoOperations Manager Australia (all genders)Melbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia A$130,000.00-A$130,000.00 5 days agoMelbourne, Victoria, Australia 2 weeks agoOperations Team Leader 6/7 (Home Delivery Centre)Truganina, Victoria, Australia 6 days agoDocklands, Victoria, Australia 16 hours agoMelbourne, Victoria, Australia A$113,022.00-A$124,884.00 13 hours agoOperations Lead - Scaling Technology startupPort Melbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 11 minutes agoHoppers Crossing, Victoria, Australia 1 week agoOperations Manager - Victoria, AustraliaMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 2 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr