Job Title

A casual position within the Des''s Whyalla Call Centre is now available for the right person. Join our friendly team that contributes towards providing a valuable service to your community. Opportunity to join a successful family-owned business Work with a passionate and forward-thinking team Benefit from full training and support This is a great opportunity for a motivated and customer service-oriented person to become a vital part of a growing team within a family-owned business. Deliver a level of service that exceeds our customers'' expectations and ensure customers receive professional and efficient service. Des''s Group is a family-owned business with over 50 years of experience in personal transport. It operates various companies across SA, offering simple A to B transfer solutions for individuals and various tour options for corporate clients or backpackers. Due to continuous growth, we are seeking an experienced Call Centre Operator/Promotions Officer. Des''s Group values its people and quality, providing a unique opportunity for the right person to become an integral part of its friendly and supportive team. The successful candidate will benefit from in-house training and skill development, making the start of your work journey easy and enjoyable. Reporting directly to the Operations Manager, your responsibilities will include: Providing a professional level of service in line with company policies and procedures Delivering a service that exceeds customer expectations Following smart working practices to ensure smooth daily operations Promoting and portraying a positive image of the company Identifying and following up on lead opportunities Being helpful, polite, knowledgeable, and resourceful Maintaining a safe workplace in accordance with OHS policies and procedures To succeed in this role, you should have: Strong personal communication skills High-level customer service skills Good record-keeping abilities Excellent listening and communication skills Ability to remain calm under pressure Good knowledge of local streets, areas, and activities Proficiency in keyboard skills and computer knowledge, including MS Office A proven safe driving record This is a great opportunity to make a meaningful contribution to the continued success of Des''s Group. You will be part of a family-owned business committed to developing its people. The Call Centre Officer role is rewarding and responsible within a growing, dynamic company. Please include a covering letter addressing the key criteria outlined in the job description when submitting your resume. If you are friendly, reliable, motivated, customer service-oriented, well-presented, and flexible with working hours, we would love to hear from you! Apply Now! #J-18808-Ljbffr