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Add expected salary to your profile for insightsAt Alma, we dont just follow trends we lead revolutions. As a global powerhouse in medical aesthetic innovation, were transforming how clinics deliver results and redefining whats possible in-patient care.With a presence in over 90 countries and recognised as the largest laser company in the aesthetic arena, Alma continues to experience exponential growth. Our technologies from laser and light-based platforms to radio-frequency and ultrasound are trusted by top practitioners around the world.Be part of the movement.Were looking for a dedicated and solutions-driven Field Service Technician to join our growing team in Mascot. In this hands-on role, youll be responsible for providing expert technical support and maintenance services for Almas range of medical aesthetic devices across NSW and occasionally interstate.Youll play a key role in ensuring device reliability, client satisfaction, and service excellence helping Alma maintain its reputation as a leader in innovation and customer care.About YouYoure a self-motivated technician who thrives in the field, enjoys problem-solving, and takes pride in delivering high-quality service. You are proactive, organised, and eager to be part of a dynamic, fast-growing team.Key ResponsibilitiesConduct device inspections, calibrations, preventative maintenance, and quality control in line with manufacturer and regulatory standardsDeliver professional on-site and remote technical support to Alma customersTroubleshoot and resolve technical issues over the phone and in personPerform field repairs and coordinate with contractors when neededManage and track service calls through Almas CRM/ERP systemPrepare service reports and maintain complete device service historyMaintain tools, spare parts, and service equipment in excellent conditionCollaborate closely with Operations (Inventory & Logistics) and support cross-functional teams including Sales, Marketing, and ClinicalContinuously contribute to improving service processes and documentationWhat Youll BringPrevious experience in technical servicing, ideally in the medical device industryStrong troubleshooting and repair skills with a methodical approachHigh attention to detail and a strong customer-first mindsetExcellent communication skills (both verbal and written)Knowledge of basic physics and electrical principlesTertiary qualifications in a relevant technical or engineering field (Certificate level or higher)A valid Australian drivers licence and access to a reliable vehicleA professional, positive attitude and the ability to work independently are essential to success in this role.Why Join Alma?At Alma, youre not just stepping into a role youre joining a company thats redefining the aesthetic industry. Youll work with a passionate, supportive team and be part of something truly meaningful: empowering professionals to deliver exceptional results and shaping the future of aesthetics.Unlock job insightsSalary match | Number of applicants | Skills matchYour application will include the following questions:How many years'' experience do you have as a field service technician?Do you have customer service experience?Do you have a current Australian driver''s licence?Which of the following statements best describes your right to work in Australia?Do you have technical support experience?Do you have experience in a sales role?How many years'' experience do you have in a quality control (QC) role?Have you worked in a role which requires fault finding experience?To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Field Service Technician? #J-18808-Ljbffr