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Join to apply for the Senior Business Analyst role at NSW Department of Customer ServiceJoin to apply for the Senior Business Analyst role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$129,464.00/yr - A$142,665.00/yrSenior Business AnalystFull-Time (35hpw) Temporary up to 1 monthsSalary Range $129,464 - $142,665 + superLocation flexible across Revenue NSW offices with hybrid workingProgram OverviewJoin a dynamic team at the forefront of multiple exciting digital transformation programs aimed at modernising core systems, enhancing customer experiences, and streamlining business processes. This role offers the opportunity to work with contemporary technology stacks and innovative solutions to drive meaningful change across the organisation.You''ll play a key part in shaping the future of digital services and contributing to impactful projects that make a difference to NSW customers.Key responsibilities:Identify and analyse existing business processes, systems and other functional requirements to document and recommend improvements to enhance business operations and performance.Liaise with the internal customers and stakeholders to review and monitor effectiveness of tools, systems, methods and standards to ensure consistency and quality of outcomes.Influence and negotiate with stakeholders to obtain consensus for change initiatives to facilitate scoping and setting business priorities.Gather, analyse and translate business data to meaningful insights to support informed decision making to improve the effectiveness of processes and programs.Partner with stakeholders to ensure requirements and standards are met and best practice techniques are used.To be successful in this role you will demonstrate:Experience in business analysis in an agile environmentAbility to identify and elicit requirements to document and recommend enhancements that align with Business Outcome.Strong relationship building skills and significant experienced guiding and developing requirements.Strong research, analytical and problem-solving skills, and ability to think strategically and innovatively to identify issues and develop recommendations to solve problemsExperience in understanding and analysis of technical concepts which may include basic knowledge of programming languages, databases and systems architectureExperience in technical data analytics will be highly regardedHow to ApplyAn up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.For enquiries relating to the role please reach out via revdigirecruitment@customerservice.nsw.gov.au.About Revenue NSWRevenue NSW Digital is responsible for the delivery of state-of-the-art digital experiences focused on simplifying and improving the interactions of 20,000+ businesses and two million+ individuals with the NSW Government.We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:Flexible office location across NSWHybrid working, compressed hours and generous leave conditions, so you can make time for what countsAccrued Days Off (days in lieu) in addition to Annual LeaveOngoing access to industry approved self-learning toolsCareer agility including opportunities to work on different programsThe opportunity for meaningful work that matters to all of us in NSWCorporate wellbeing programs with access to Fitness passportSetting an example through commitment to inclusivityFurther InformationTo find out more about this role, including access to the role description, click ''apply''Closing Date: Monday 4th August 2025 @ 10amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact revdigirecruitment@customerservice.nsw.gov.au or 02 9494 8351.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionAnalyst, Customer Service, and Information TechnologyIndustriesGovernment AdministrationReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xGet notified about new Senior Business Analyst jobs in Parramatta, New South Wales, Australia.Millers Point, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 13 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 days agoRedfern, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia A$800.00-A$800.00 3 days agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoBurwood, New South Wales, Australia 5 days agoSydney, New South Wales, Australia A$130,000.00-A$150,000.00 2 weeks agoSydney, New South Wales, Australia A$120,000.00-A$120,000.00 2 weeks agoSydney, New South Wales, Australia A$130,000.00-A$145,000.00 4 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 day agoSenior Business Analyst (AI & Automation)Sydney, New South Wales, Australia 3 weeks agoLidcombe, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoMillers Point, New South Wales, Australia A$100.00-A$113.00 5 days agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 days agoWere unlocking community knowledge in a new way. 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