Job Title

Customer Success Lead - Australia and New ZealandCustomer Success Lead - Australia and New ZealandSalary $140,000 - $160,000 DOE + SuperannuationThe Business:Flow (part of BookFlowGo) is the leading logistics software and consultancy for optimising operations, product mix and capacity. It was the first solution designed for airports to monitor capacity, track keys, drivers and assets, making parking more efficient and operations easier to manage.BookFlowGo is the collective brand bringing three companies together.Book / Parkspace; the world''s leading pre-book, omni-channel platform. Grow bookings, grow revenue, and deliver best-in-class eCommerce functionality.Flow / ParkIT; the world''s leading valet management solutions and consultancy services to review product mix, deliver operational excellence and grow capacity.Go / FGS; the leading manufacturer of bespoke self-service hardware, reducing operating costs and maximising customer throughput.Each of the platforms within BookFlowGo are autonomous, delivering mission-critical tech across the globe. We are now seeking a Customer Success Lead to ensure our strategic growth, strengthen existing partnerships, and expand our presence in key markets.Holiday Extras, our parent company, is a leader in travel add-ons; from airport parking and hotels to lounges and insurance. With millions of travellers trusting our solutions, we''re building the future of seamless travel tech - and you can be part of it.The Role:In this role, you will serve as the face of BookFlowGo across Australia and New Zealand, with full responsibility for the region''s strategic growth, customer success, and operational execution. This is a hands-on leadership role that blends business development, key account management, and implementation oversight.You will be accountable for expanding our footprint by deepening relationships with existing customers, unlocking new revenue streams, and opening doors to new partnerships. You will drive regional growth by identifying and converting opportunities, leading commercial negotiations, and influencing stakeholders at all levels - both internally and externally.Crucially, you must be comfortable getting into the operational detail. You will need to be a product expert. You''ll work closely with Service Delivery, Product, and Implementation teams to ensure smooth go-lives, customer satisfaction, and continuous improvement.Your experience in B2B enterprise solutions, market expansion, and commercial strategy will be key to optimising customer throughput and capacity across the region. As a senior leader, your input will shape BookFlowGo''s global approach while ensuring we stay tightly aligned with the unique dynamics of the ANZ market.RequirementsResponsibilities:This is a strategic and hands-on leadership role, with accountability for growing BookFlowGo''s presence and performance across Australia and New Zealand. Your responsibilities will include:Regional Ownership: Take full ownership of BookFlowGo''s ANZ interests - leading growth, commercial outcomes, partner success, and operational excellenceStrategic Relationship Building: Develop deep, trust-based relationships with airports, parking providers, and key industry stakeholders, acting as the regional face of BookFlowGoCommercial Growth & Deal Conversion: Identify, shape, and close new business opportunities - turning early interest into trials, contracts, and long-term partnershipsProposal & Tender Leadership: Own the end-to-end process for RFPs, tenders, and proposals, ensuring compelling, tailored responses that align with customer and market needsImplementation Oversight: Lead new partner implementations from contract through go-live and beyond, ensuring smooth handovers, stakeholder alignment, and measurable impactOperational Integration: Work closely with internal teams to ensure operational success - getting into the detail during launches, issue resolution, and ongoing service deliveryProduct Insight & Advocacy: Champion the BookFlowGo platform in-market, while providing structured feedback and insights to influence product evolutionCross-functional Leadership: Collaborate across Product, Service Delivery, and Business Development to ensure aligned execution and customer satisfactionThe role will require frequent travel to clients and customers across the areaSkills and Experience:Proven commercial leadership in a hybrid Account Management / Business Development / Project Management role, ideally within the Airport, Parking, or SaaS sectorsDemonstrated ability to own a region or market, drive revenue growth, and build high-value strategic partnershipsTrack record of leading complex enterprise deals from pitch through negotiation to implementation and renewalExperience working across cross-functional teams, including Product, Operations, and Service Delivery, with a clear understanding of go-live readiness and customer onboardingExcellent numerical, analytical, and commercial acumen - able to assess market dynamics, customer ROI, and business case developmentStrong verbal and written communication skills, with the ability to confidently engage technical and non-technical audiences, including C-level stakeholdersDeep understanding of SaaS platforms and enterprise technology, with the ability to translate customer needs into product feedback and influence roadmap decisionsHighly organised and comfortable managing multiple initiatives across different time zones and stakeholdersThis role has great potential for career development; we have high aims and the scope of the role will be growing as we do!If that sounds like you, we''d like to see ...A cover letterYour CVTo apply, submit a copy of the above by clicking the link below. Applications close on Wednesday 2nd July 2025.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at BookFlowGo by 2xGet notified about new Customer Success Lead jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 13 hours agoMelbourne, Victoria, Australia 1 week agoCustomer Success & Support Lead HealthTechMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia A$80,000.00-A$90,000.00 3 weeks agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia A$145,000.00-A$160,000.00 6 days agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 hours agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoStrategic Customer Success Manager - Work RemotelyMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 4 days agoMelbourne, Victoria, Australia 3 days agoCustomer Success Manager Data SpecialistMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoCustomer Success Manager (Business Performance Partner)Melbourne, Victoria, Australia 4 days agoSouthbank, Victoria, Australia 4 days agoCustomer Success Manager (SMB) (Position located in Melbourne, Australia)Melbourne, Victoria, Australia 3 weeks agoSouthbank, Victoria, Australia 3 months agoMelbourne, Victoria, Australia A$115,000.00-A$115,000.00 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoSouth Melbourne, Victoria, Australia 1 week agoWere unlocking community knowledge in a new way. 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