Job Title

Business AnalystFull-Time (35hpw) Temporary up to December 2026Salary Range $113,574 - $125,720 + superLocation flexible across Revenue NSW offices with hybrid workingProgram OverviewJoin a dynamic team at the forefront of multiple exciting digital transformation programs aimed at modernising core systems, enhancing customer experiences, and streamlining business processes. This role offers the opportunity to work with contemporary technology stacks and innovative solutions to drive meaningful change across the organisation.Youll play a key part in shaping the future of digital services and contributing to impactful projects that make a difference to NSW customers.Key responsibilities:Supportthe identification, analysis and documentation of business processes,systems and other functional requirements to support the development ofdigital products and service improvements.Buildeffective relationships with stakeholders and users to understand andanalyse business problems.Providesupport to Senior Business Analysts and the team in the development ofdigital solutions.Reviewand propose business improvements and contribute to the development,facilitation, coordination and communication of initiatives and strategiesto ensure organisational consistency and adoption of best agile practiceTo be successful in this role you will demonstrate:Demonstratedexperience in supporting business analysis (digital) and working onmultiple projects in agile and scrum project environmentsStrongresearch, analytical and problem-solving skills.Anability to think innovatively and support the development of solutions fitfor purpose.Excellentverbal and written communication skills with the ability to communicatecomplex issues clearly to a range of stakeholders.Previousexperience in project and platform support within a digital/ICTenvironmentIntermediateknowledge of Miro, Database, Microsoft Office including Word, excel andPower point as well as experience in JIRA and ConfluenceHow to ApplyAn up-to-date CV and a brief cover letter outlining how your skills and experience are aligned to the role.For enquiries relating to the role please reach out via revdigirecruitment@customerservice.nsw.gov.au.About Revenue NSWRevenue NSW is the states principal revenue managementagency. We are part of the Department of Customer Service. Our purpose is tocontribute to a prosperous, safe, and fair society by collecting revenue,resolving fines, administering grants, and recovering debt.Revenue NSW Digital is responsible for the delivery ofstate-of-the-art digital experiences focused on simplifying and improving theinteractions of 20,000+ businesses and two million+ individuals with the NSWGovernment.We are proud of our diverse and regional team and welcomeflexible working. We are open to this role being based at any one of ouroffices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travelmay be required to engage with the team and our partners at Parramatta.Why work for Revenue NSW? There are lots of reasons why arole with us is rewarding:Flexibleoffice location across NSWHybridworking, compressed hours and generous leave conditions, so you canmake time for what countsAccruedDays Off (days in lieu) in addition to Annual LeaveOngoingaccess to industry approved self-learning toolsCareeragility including opportunities to work on different programsTheopportunity formeaningfulwork that matters to all of us in NSWCorporatewellbeingprogramswith access to Fitness passportSettingan example through commitment to inclusivityWe cant wait to meet you!If this role sounds like you, you can apply by clicking the button ApplyOnline below - its a simple online process.If you dont meet all the criteria, but still believeyou could succeed in this role, please still apply - wed love tohear from you.Further InformationSalary Grade 7/8, with the base salary for this role startingat $113,574 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment pleasecontact Bec Conquest via revdigirecruitment@customerservice.nsw.gov.au.Visit theCapability Application Toolto prepare for the recruitment process by accessingpractice application and interview questions based on the focus capabilitieslisted in the role description.Closing Date: Tuesday 5th August 2025 @ 10amA talent pool will be created for similar 7/8 roles that become available over the next 18 months.Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) givesyou the opportunity to help improve government services and be part of reform thatbenefits people across NSW. We arefocused on delivering excellent customer service, digital transformation, andregulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusiveworkplace Thestrength of our workforce lies in its diversity and embracing difference, whilethe key to our success is leveraging the contributions of employees withdifferent backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that mayrequire adjustments to allow you to fully participate in this selection process(including an alternate format of the application form) please contact revdigirecruitment@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process #J-18808-Ljbffr