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Join to apply for the Customer Success Manager role at Shippit1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Manager role at ShippitGet AI-powered advice on this job and more exclusive features.Shippit is Australias best connected shipping software. Logistics infrastructure is a sophisticated beast, and were not only improving the experience for everyone involved, were impacting the planet in a positive manner: deliveries made through our platform are already 100% Carbon Neutral. Proudly Australian founded, were truly global in our approach and have the benefit of being a free moving startup with the security of impacting a growing industry that needs some love and attention.THE ROLEAs a Customer Success Manager, Enterprise, you will play a pivotal role in managing and cultivating strategic relationships with key leaders and stakeholders across a portfolio of Shippits most strategic accounts. You will leverage your understanding of Shippits products and the unique needs of each merchant to become a trusted advisor and advocate within our company.This is a hands-on role, well-suited to someone who is comfortable navigating large organisations, solving complex problems, and driving outcomes. Youll partner with senior stakeholders, both internally and externally, to unlock long-term value and ensure we remain a trusted partner in their logistics ecosystem.Your success will be measured through several key metrics including customer satisfaction, increased booking volume on the platform, qualifying sales expansion opportunities, and a reduction in account decline and churn. Your goal will be not only to support but to exceed customer expectations, driving their success and thereby contributing to the overall success of Shippit.DAY TO DAYManaging a Strategic Customer Portfolio (20 - 25 accounts)Build trusted relationships with logistics, operations, and eCommerce leaders within your assigned customersUnderstand each customers supply chain model, carrier mix, and delivery KPIsLead strategic planning sessions and QBRs that focus on logistics performance, platform adoption, and growth leversDrive contract renewals, carrier usage, and platform expansion to grow Shippits footprintAct as the voice of the customer, advocating internally for roadmap needs and performance improvementsPartnering Cross-FunctionallyAct as the customer''s internal advocate, ensuring their needs are clearly understood across Product, Commercial and Support teamsSupport the design of scalable solutions that align customer requirements with Shippits platform capabilitiesWork with our Carrier, Product and Engineering teams to solve operational pain points and design fit-for-purpose solutionsPartner with the Commercial Shipping team to optimise account profitability and partner rate usageBuilding Tools and InsightsMaintain accurate customer records, plans and engagement notes in SalesforceShare whats working across accounts to help the broader CSM team improve how we support enterprise merchantsContribute to customer-facing resources and repeatable frameworks that drive success across the segmentWHAT YOU BRING5+ years experience in logistics, supply chain, freight, parcel delivery or fulfilment environmentsStrong commercial acumen, confident managing large account revenue, contract renewals, and commercial performanceUnderstanding of carrier networks, cost-to-serve models, dispatch-to-door workflows, and delivery KPIsComfortable operating in a SaaS or technology-driven environmentGreat communicator, confident leading workshops and engaging senior stakeholdersData-driven mindset and ability to distil performance insights into actionLIFE AT SHIPPITFlexible hybrid - ability to mix your working week between The Shippit office and your home officeWe are all builders - we share our successes! Be rewarded with our Employee Share Option PlanFamily & paw friendly - generous parental leave policy and pet friendly officeBe healthy - Wellbeing Policy with strong focus on whatever makes you feel good from inside out.Fuel your growth journey - Unlocking your potential with a blend of in person and online learning and development opportunitiesBe comfortable - Casual Friday everyday!We love to have fun - Team outings, weekly lunches, team events, loaded pantry and the list goes onFEEL VALUABLEJoin our high-performance culture at Shippit where you can make a difference. Were on a mission that needs the right #goodhumans to help make ship happen!Shippit actively supports a diverse workforce at all levels of the company and we all embody the core values that make our business unique. We foster a culture of inclusion at Shippit and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating a workplace where everyone feels valued, respected and empowered to bring their authentic selves to work. Our mantra is to make ship happen, every single day.Were a phenomenal place to work, and we can back that up. Shippits been ranked as #6 Best Place to Work by AFR in 2023. It doesnt stop there, we have a whole bunch of accolades we earnt over the years which we are super proud of.Watch this - Culture at ShippitOur Recruitment Process - we don''t like to complicate thingsPhone screening - nice and simple to start, lets get to know each other.Hiring Manager Interview - impress your potential new Manager.Technical/ Functional Interview - let your skills do the talking.Values Interview - have you got what it takes to be a Shippster?Get in touchApply now, and let''s create something extraordinary!Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service, Sales, and Product ManagementIndustriesSoftware Development, Transportation, Logistics, Supply Chain and Storage, and RetailReferrals increase your chances of interviewing at Shippit by 2xGet notified about new Customer Success Manager jobs in Melbourne, Victoria, Australia.Melbourne, Victoria, Australia 1 week agoSenior Manager, Airport Customer ExperienceMelbourne, Victoria, Australia 1 week agoCoburg, Victoria, Australia A$130,000.00-A$150,000.00 6 days agoCustomer Success Manager, CHRO SpecialistMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoManager, Airport Experience TransformationMelbourne, Victoria, Australia 1 week agoCoburg, Victoria, Australia A$130,000.00-A$135,000.00 6 days agoMelbourne, Victoria, Australia 1 week agoCustomer Delivery Experience Manager, ACESMelbourne, Victoria, Australia 2 weeks agoCustomer Experience Manager - Retail ANZMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMoorabbin, Victoria, Australia A$85,000.00-A$110,000.00 3 weeks agoDocklands, Victoria, Australia 6 days agoNational Customer Service Manager - West FootscrayWest Footscray, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia A$120,000.00-A$125,000.00 2 weeks agoMelbourne, Victoria, Australia 1 month agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoSenior Manager, Scaled Customer Success APAC - RemoteMelbourne, Victoria, Australia 1 week agoRowville, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 4 hours agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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