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Position Overview:The Executive Housekeeper plays a crucial role in ensuring the cleanliness, orderliness, and overall guest satisfaction of our hotel. You will work closely with other departments to provide a seamless and memorable guest experience.Our Vision is being leaders in creating experiences and properties that escape the ordinary.Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities. We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.Our GoalsGrowing revenue above marketMaximise assetsBusiness transformation Our ValuesEmpowerment: We make it happenPossibilities: We evolve and innovateCommunity: We make the connectionKey AccountabilitiesTeam Leadership:Recruit, train, and supervise housekeeping staff, including room attendants, housekeepers, and laundry personnel.Set performance standards and conduct regular performance evaluations.Foster a positive work environment and provide support and guidance to team members.Quality Assurance:Ensure that all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards.Implement and enforce housekeeping procedures and checklists.Conduct regular inspections to identify and rectify cleanliness and maintenance issues.Inventory Management:Manage and monitor housekeeping supplies, including cleaning products and linens.Place orders for supplies, maintain adequate stock levels, and control expenses.Budget Management:Prepare and manage the housekeeping department budget.Monitor expenses and take corrective actions as necessary to stay within budgetary guidelines.Guest Relations:Address guest complaints or concerns promptly and effectively.Work collaboratively with other departments to ensure guest satisfaction and resolve any issues.Training and Development:Provide ongoing training to housekeeping staff on safety, cleanliness standards, and customer service.Promote a culture of continuous improvement within the department.Health and Safety Compliance:Ensure compliance with health and safety regulations and hotel policies.Implement and enforce safety protocols for housekeeping tasks.Key Performance IndicatorsAccurate forecastingAchieving budgetCustomer feedbackSkills & ExperienceProven experience as a Housekeeping Manager or similar role in the hospitality industry.Excellent organisational and time-management abilities.Knowledge of housekeeping procedures and cleaning techniques.Ability to handle guest complaints and resolve issues effectively.Proficiency in hotel management software is a plus.Attention to detail and a commitment to maintaining quality standards.Behavioural CapabilitiesCollaboration: Accepts and appreciates other people; demonstrates courtesy and compassion; supports, encourages, and thanks others; consults, listens, and understands others; promotes diversity and builds morale, team cohesion, and collaboration. Establishes credibility and uses compelling insights to appeal to others needs and persuade them to a different point of view; navigates political situations and negotiates to gain agreement from others and achieve desired outcomes.Communication: Understands spoken and written information; speaks and writes clearly and understandably; presents with confidence; gauges audience reaction, interest, and understanding, and adjusts communication style or content accordingly.Dependability: Focuses on understanding and addressing customer needs; sets ambitious standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritizes work activities; shows commitment to the organization.Resilience: Works productively under pressure; maintains a positive outlook; controls emotions; handles failure or criticism well and learns from it.Commercial Thinking: Considers revenue, cost, and risk factors that drive organizational performance; identifies and secures new business; optimizes resources to deliver more with less; manages and mitigates risks; maintains awareness of external factors impacting the business.Rydges Geelong is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you''re seeking to be part of the kind of wow-factor moments you can help shape, then you''ve come to the right place.About EVT:As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo.Benefits & Perks Incredible team member discounts from your first day on-the-job. 50% off stays at EVT hotels Rydges, QT, Atura, Lylo and more. $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Awesome winter and summer savings and discounts at Thredbo. Rapidcareer growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving. Australia and NZs largest and most diverse experiences companyJoin Rydges Geelong and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day. #J-18808-Ljbffr