Job Title

Introduction:Join the Fastest Growing Fitness Industry in the World!Description:Who We AreBravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness. We do this by creating comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment.Our people and our culture are at the heart of everything we do. We are a small and agile team, working collaboratively to deliver 8-12 new locations each year, with an ongoing focus to grow established locations year on year.What We BelieveWe have an opportunity to impact generations of people in Australia in this lifetime. Our opportunity drives our relentless focus to deliver our best work. From our data-driven decision making, to our passion for getting 1%, smart and hard work are imperative in delivering our mission. Our keys to success are momentum and leveraging strengths. Through accountability and partnership, we challenge each other to deliver our best work. We aim to democratize fitness together, one member at a time.What Makes a Bravo-FitWe are passionate about creating positive impact while rewriting the rules of fitness. Through our high-value, low-cost model, we provide a robust opportunity for members to enjoy fun and affordable fitness. Here at Planet Fitness, we are the home of the Judgement Free Zone, where we provide a clean, comfortable, and non-intimidating environment for all guests. We do not cater to powerlifting or bodybuilding but focus more on general fitness, as most members are first-time gym-goers. We believe everyones fitness journey should feel rewarding and celebrated. Were not just a gym; were Planet Fitness!Skills and Experiences:Job Skill Set RequirementsExcellent phone and communication skillsAbility to follow directions wellAbility to work independentlyUpbeat and motivating attitudePunctuality and organizationRemitGreeting and farewell to members and guestsMonitoring club access for members and non-membersHandling questions and member complaintsUnderstanding and explaining the Judgement Free Zone (JFZ)Answering calls and taking messagesGiving club toursSelling memberships and entering dataOperating POS system and collecting balancesScheduling PE @ PF sessionsMaintaining the front deskCompleting welcome callsPerforming cleaning and club walk-aroundsAssisting with housekeeping and restockingFollowing daily proceduresSupporting newer team membersMaintaining club facilitiesExperience/QualificationsCustomer service experience advantageousCurrent First Aid and CPR certification or willing to obtainWorking with Children (WWC) certificate or proof of applicationNational Police Check within the last 12 monthsBravo Core ValuesBravissimo - Confidence in taking bold actionsWOW Factor - Exceeding member expectationsWHIM - Humorous, inspirational, memorable #J-18808-Ljbffr