Job Title

ABOUT USWinc is a workplace support company that helps organizations by managing all aspects of their workplace needs, providing industry insights, tailored solutions, and nationwide coverage to ensure workplaces operate smoothly.ROLE PURPOSEAs a Service Technician in our Managed Print Services (MPS) division, you will repair and maintain customer office equipment to high standards. Reporting to the MPS Service Manager, you will ensure excellent customer service and satisfaction, aiding in customer retention.This is a full-time, permanent role based at our Devonport TAS office - 18A Don Road, Devonport TAS 7310, on Tommeginne Country.KEY ACCOUNTABILITIESManage customer service requests, diagnose machine faults, repair equipment, conduct final inspections, and perform testing.Perform onsite machine installations, establish network connections, and provide end-user training.Assist the IT Tech team and Managed Service customers with remote support.Support the Sales team with pre-sales and post-sales activities.Maintain high customer satisfaction and meet company standards for call response times, parts usage, and call production.Maintain and inventory parts and support equipment necessary for the role.Complete all Health, Safety, and Environmental (HSE) training and adhere to Winc''s HSE policies and procedures.WHAT WE LOOK FORQualification or equivalent in Technology preferred.At least 2 years of experience as a copier technician.Valid driver''s license.Strong organizational and time management skills.Good communication skills, both written and verbal.Knowledge of computer and copier management software such as PaperCut, uniFLOW, and Microsoft 365.Excellent customer service skills.Strong problem-solving and analytical abilities.WORKING WITH WINCWe value diversity and are committed to creating an inclusive environment.We promote gender equity, First Nations empowerment, and support social responsibility initiatives across our six pillars.We invest in our people with training, tools, and a supportive environment to help you succeed and grow your career.We care for our team through mental health support, Employee Assistance Programs, and generous leave policies including Lifestyle, Volunteering, Cultural Awareness, Sorry Business, Parental, and Domestic Violence Leave.Enjoy perks like quarterly awards, team discounts, and partner benefits, fostering a collaborative and supportive workplace environment. #J-18808-Ljbffr