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Job Title


Intake Clinician / Intake Officer


Company : South Eastern Melbourne Primary Health Network


Location : Melbourne, Australia


Created : 2025-07-27


Job Type : Full Time


Job Description

1 day ago Be among the first 25 applicantsIntake Clinician / Intake Officer (8-month contract)Are you ready to start your next adventure in a role with real impact? We are currently on the hunt for an energetic clinician to join us as our newest Intake Clinician or Officer!Please note that this role is an 8-month parental leave contract.Who We AreAt South Eastern Melbourne Primary Health Network (SEMPHN), were a not-for-profit working to create a healthier future. From GPs and hospitals to aged care and pharmacies - we connect the dots so people get the right care, in the right place, at the right time.We support over 1.6 million people across our region, with a focus on aged care, mental health, Aboriginal and Torres Strait Islander health, digital health, and workforce development.What Youll DoJoining our Access & Referral team, youll be part of the critical first step in someones care journey - helping clients, GPs, and service providers navigate the mental health and alcohol and other drugs services with clarity, compassion and clinical confidence.In this fast-paced, purpose-led role, youll:Lead Clinical Triage: Reviewing referrals and matching clients with the right level of care across the stepped care model.Support and Guide: GPs, referrers, and providers to navigate options, manage risk, and make timely, effective referrals.Stay alert to complexity and risk: Taking a proactive approach to escalations and stepping in with sound clinical judgement.Troubleshoot the Tricky Stuff: Complex referrals, eligibility questions, or those cases that dont fit neatly in a box.Keep Things Moving: Ensure accurate, timely data entry and contribute to system improvements behind the scenes.Strengthen the System: Support implementation of the National Initial Assessment and Referral Framework.About YouYoure a clinician whos not afraid of complexity and thrives on bringing clarity. You make people feel heard, even in high-pressure moments, and bring your clinical expertise with warmth, humility, and purpose.Youll feel right at home in this role if you:Are a registered Psychologist, Social Worker or Nurse with strong clinical experience.Understand the mental health, alcohol and other drugs, and psychosocial service landscape - and how to help people navigate it.Think quickly, act decisively, and bring energy to everything you do.Love building connections - whether with GPs, service providers, or concerned familiesStay calm under pressure, adapt easily, and approach challenges with a solutions-focused mindset.Are a true team player, able to juggle shifting priorities while keeping people at the centre.Know your way around client management systems and the Microsoft Office suite.Have flexibility with start and finish times, rostered between 8:30am 5:30pm, Monday - Friday.Why Youll Love It HereBoost Your Take Home Pay: Enjoy generous salary packaging options to make your money go further.Flexible Work, Real Balance: Hybrid working lets you do your best work and live your best life.Parental Leave That Cares: 10 weeks of paid leave to help you welcome your newest family member.Extra Leave, Extra You Time: Enjoy leave loading and dedicated festive leave -because rest matters.Support When It Counts: 5 additional paid carers leave days so you can be there for the people who need you.Wellbeing First: Free, confidential access to professional support services - for you and your family.A Culture That Walks the Talk: Were values-led, people-focused, and all about making a difference - together.Stay Healthy, Stay Happy: Access annual health programs, vaccinations, and wellness initiatives.Grow With Us: Were big on learning, development, and helping you shape the career you want.Whether youre ready for a change or looking for a place to make your mark, your next adventure starts here - Click Apply Now!At SEMPHN, were committed to fairness, equity, and inclusion. We know the best teams are built on diverse perspectives and lived experiences. We also know that many from marginalised groups may hesitate to apply unless they meet 100% of requirements. But heres the thing, even if you are unsure, wed still love to hear from you - your unique experience might be just what were looking for!Want to know more about us? Check us out at levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and Health Care ProviderIndustriesHospitals and Health CareReferrals increase your chances of interviewing at South Eastern Melbourne Primary Health Network by 2xGet notified about new Clinician jobs in Heatherton, Victoria, Australia.East Melbourne, Victoria, Australia 1 week agoheadspace Intake & Brief Intervention Clinician - Casey CardiniaMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 months agoClinician, Gatehouse Sexual Assault ServiceMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 1 week agoCaulfield East, Victoria, Australia 1 week agoMental Health Clinician - Infant and Child TeamMelbourne, Victoria, Australia 3 days agoTemplestowe, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 month agoCommunity Mental Health Clinician (Registered Nurse) - Croydon Core TeamMelbourne, Victoria, Australia 2 days agoFootscray, Victoria, Australia 13 hours agoVeterinary Referral Clinician - OphthalmologyRingwood North, Victoria, Australia 3 months agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 3 days agoHeadspace Early Intervention Senior Clinician (Occupational Therapist/Social Worker Level 3) - Mental HealthAccess/CCT Clinician - headspace Early PsychosisMelbourne, Victoria, Australia 1 month agoMental Health Clinician (Child/Youth) Parental leave coverDoncaster, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 1 week agoTrauma/Critical Incidents - Psychologist, Social Worker & Counsellor in MELMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia 1 week agoBehaviour Support Practitioners & Clinical Supervisors - Relocation OpportunityMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 1 week agoSchool Readiness Clinician - Occupational TherapistBentleigh, Victoria, Australia 2 weeks agoWere unlocking community knowledge in a new way. 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