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Job Title


Patient Services Officer


Company : Epworth Healthcare


Location : Melbourne, Australia


Created : 2025-07-28


Job Type : Full Time


Job Description

Epworth HealthCare is Victorias largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australias health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients.Our values and purpose define Epworth''s approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.Job DescriptionIn these full time, part time and casual positions based in Richmond and Hawthorn, you will work in various admission areas processing elective and emergency patient bookings. You will be tasked with conducting health fund eligibility checks and estimates, pre-admission organisation, admission and discharge of patients and bed allocations.The role will also involve responding promptly to enquiries and requests, handling patient accounts, as well as general administrative duties including data entry. The Patient Services Centre Richmond is open 7 days a week from 6am to 8pm. You will need to be available for a rotating roster over these hours, Monday - Sunday.You will make an impact by:Exceptional attention to detailThe ability to prioritise in a timely and accurate mannerAn ability to cope under pressure and make informed decisions according to hospital needsTo be successful in this role...Your well-developed administration, customer service and people skills see you adjust quickly and work effectively as part of any team that you join. Excellent with your time management and organisation skills, you can prioritise effectively to manage multiple requirements. Previous administration experience in the health care sector, medical or health fund industry would be advantageous but is not essential.We will review applications as they are received.About RichmondEpworth Richmond is a rapidly growing, fast-paced and dynamic teaching hospital where you will work alongside top-flight practitioners in all areas. You will challenge your skills, broaden your experience and grow your expertise through exposure to a wide range of clinical specialties, treatment options and the latest in technology. Epworth will support you to provide the best possible care to our patients by continually investing in your education, better facilities and technologies.QualificationsYou will have:Administration experience gained within a service industryExperience with, or knowledge of health fund checks and requirements desirable but not essentialThe ability to work a variety of shifts across the weekly rosterExperience in IPM or similar health systems software will be advantageousAdditional InformationAt Epworth, everybody matters.At Epworth, its a community. Its the sense of belonging and being part of an organisation that puts the patient in the centre of all that is done. In addition to this, you will have access to:Epworths enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home payThe largest educational scholarship program of its kind in AustraliaAbility to purchase up to four additional weeks of leaveReduced cost of health services for you and your family at EpworthRelocation assistance is available for approved candidatesAt Epworth, we care.We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities.Enquire / Apply for this PositionSound interesting? To apply, click the I''m Interestedbutton and attach your CV and cover letter.For more information, refer to the attached position description or contact Epworth Talent on (03) 9426 0606.It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had COVID-19 vaccinations, including where recommended by public health authorities and booster vaccinations.As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and hold a valid employee Working with Children Check (provided by you).At Epworth, we believe inclusion and diversity are essential to our culture and values.We focus on fairness and opportunity for all across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs that reflect the communities we work in.At Epworth, we careIt is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs that reflect the communities we work in. At Epworth, we care. #J-18808-Ljbffr