Job Title

Friendly and supportive team environmentAbout the RoleThe Patient Services Clerk (PSC) provides crucial administrative support and reception duties within a busy Emergency Department. You will use your excellent customer-service skills in handling patient enquires, via telephone and in person, in an efficient, courteous and helpful manner. A key component of the role is ensuring patient confidentiality is preserved at all times. Create patient records and complete all necessary information accurately and in line with current procedures Admit and discharge patients Maintain a high level of customer service and professional standards in answering and directing phone calls Take payments for overseas patients Liaise with patients, doctors, nurses and other members of multidisciplinary team Run reports and prepare Medical Records to be scannedThe classification for this position will be HS1 - HS17 ($58,442 - $64,610 per annum pro rata).Your Contribution Previous experience in a similar position is required Strong attention to detail with the ability to multitask at all times Excellent customer service and communication skills Ability to problem solve and remain calm and polite under pressure A valid Nationally Coordinated Criminal History Check, or willing to obtainWhat We Offer A focus on wellbeing initiatives, with regular events and programs Confidential, solutions-focused employee counselling A healthy work/life balance encouraged. Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities Salary Packaging - Increase your take home pay! In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne''s best cafes, public transport and lots of carparks Discounts and Promotions always available through our Foundation Regular opportunities for professional development to assist you to reach your career goals Culture of continuous improvementAbout the Emergency DepartmentThe Emergency Department at St Vincent''s Hospital provides services to patients requiring Emergency Care. There are 47 treatment areas including acute, short stay, fast track, resuscitation and Mental Health and Drug and Alcohol Hub. The department fosters a supportive, multidisciplinary team environment that is challenging, rewarding and dynamicWorking at St Vincent''sSt Vincent''s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.ApplicationPlease attach your resume and cover letter to your application.Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.Unlock job insightsSalary match Number of applicants Skills matchHealthcare & Medical More than 10,000 employeesSt Vincent''s has been a leader in Australia''s health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and people have been behind some of Australia''s most important medical breakthroughs.St Vincents today is Australias largest not-for-profit provider of health and aged care services. With public and private hospitals, residential aged care, community and virtual care, and outreach programs for marginalised people we are a microcosm of our Australias health and aged care system and are uniquely positioned to lead and respond to our rapidly changing environment.St Vincent''s has been a leader in Australia''s health and aged care landscape for more than 165 years. Since our founders, the Sisters of Charity, opened our first hospital in 1857, our services and people have been behind some of Australia''s most important medical breakthroughs.St Vincents today is Australias largest not-for-profit provider of health and aged care services. With public and private hospitals, residential aged care, community and virtual care, and outreach programs for marginalised people we are a microcosm of our Australias health and aged care system and are uniquely positioned to lead and respond to our rapidly changing environment.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.Researching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr