Job Title

The Solar and Battery Team play a key role in delivering exceptional customer service by responding to solar and battery enquiries via phone and email with professionalism, empathy, and efficiency. As the first point of contact, this role ensures customer receive accurate information, timely assistance, and high-quality support. The Solar and Better team also ensure the accuracy, authenticity, and compliance with any documentation surrounding purchase or installation.Key Duties and Responsibilities:Serve as the first point of contact for customer inquiries, providing prompt accurate and professional assistance via phone and emailEnsure verification tasks are completed accurately and promptlyEnsure applicant documentation is reviewed and verified in line with standard operating proceduresConduct quality reviews of customer identification, adhering to compliance and privacy guidelinesEnsure data is entered accurately and efficiently, and matches supporting documentationVerify documents to ensure the accuracy of information, including payment, equipment, and installation detailsProcess documentation relating to the purchase or installation of Solar and BatteryAdhere to individual KPIs, focused on quality and productivityKey Experience Required:Customer-focused mindset with excellent problem-solving skillsStrong verbal and written communication skillsDemonstrated experience in customer service in a contact centre environmentAdministration experience with a high attention to detailTech savvy and confident with Microsoft Office SuiteAbility to work efficiently in a fast-paced environmentStrong Time Management and the ability to work unsupervisedKey Requirements:37.5 hours per week, working between Monday - Friday, 9:00am - 5:00pmMust commit to an initial 3 month contract, with potential extension/permanent conversionMust be able to provide a National Police History Check and two professional referencesOn the job training provided upon commencementA supportive and fun environment offering potential career growthCompetitive hourly pay rate, paid weeklyWestern Suburbs Location (on-site only)On site free parkingAboriginal and Torres Strait Islander Peoples are encouraged to apply.To apply please click apply or call Shaan Kelly on 08 8216 3535 for a confidential discussion.About the jobContract Type: TempFocus: Call CentreIndustry: Call Centre and Customer Service #J-18808-Ljbffr