Job Title

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We''re a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.But there''s more to us than the what we do like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.While we''ve got all the perks you''d expect think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options you might find that the greatest benefit of all, is the team you join.Scope:A Records & Information Management Consultant works to deliver RecordPoint managed service offerings and deliver records and information management best practice guidance to our customers. You will work on behalf of customers to be their champion, ensuring the most accurate and effective use of the RecordPoint Platform to achieve their compliance objectives. This role will embody one of RecordPoint s core values in the pursuit of customer success and forging lasting partnerships with our customers. This role will operate within RecordPoints Professional Services team. This role is perfect for a self starter who is the kind of person who is determined to leave everything better than they found it.You will do:Records & Information Management and Platform AdministrationAct as the RecordPoint Platform administrator for our clientsUnderstand records management best practice for the clients industry vertical and local regulatory positionMaintain an understanding of current industry trends, legislation and compliance standardsMaintain an up to date understanding of RecordPoint Platform features and product capabilitiesGenerate insights and recommendations from client data using tools such as Microsoft Excel and PowerBIManage the priority and urgency of tasks within a queue of ticketed client requestsBe accountable for delivery of the activities outlined in the service offering including: proactively review and categorise records, report on items eligible for disposal, identify additional sources of information requiring records management controls, maintain retention and disposal schedules, assist with FOI and Holds requestsConsultancy and AdvisoryTranslate complex RM ideas into the clients business context for non-records management stakeholdersUnderstand the customers objectives for records management compliance according to their policies and relevant legislationCreate export templates to assist with analysis and provide information to clientsMake recommendations to clients about best practiceImplement recommended changes and guide the client stakeholders through changesMaintain clear written and verbal communication channels with stakeholders across multiple clientsProvide Level 3 Support (platform and records management issues) to non Success Plan customers around the best practice use of the RecordPoint Data Trust Platform as requiredPolicy & Process Design and OptimisationWrite policy & guidance documents regarding records management principals and RecordPoint Platform usageGuide clients on process optimisationCreate internal documentation (for clients) to articulate best practiceProactively identify and apply improvements regarding the operational configuration of the clients data within the RecordPoint PlatformProactively make recommendations for improvement regarding the clients records management processesAbout You:Demonstrated experience in records management principles and practicesA technocrat or technology lover who wants to be a part of a growing, cutting edge SaaS productExperience using tools such as Microsoft Excel and/or Power BI to manipulate data and generate insightsDemonstrated abillity to apply logical thinking and an analytical approach to managing and generating insights from dataImprovement mindset - youre the kind of person determined to leave things better than you found themUnderstanding of and experience in maintaining functional classification schemes and retention and disposal schedulesUnderstanding of the legislation around Records Management and privacyHighly motivated, self-starter with the ability to work independentlyAbility to work in a dynamic environment and comfortable being assigned to multiple projects at one timeStrong problem solving skillsExcellent communication skillsExperience with the RecordPoint Data Trust Platform is an advantageCan deliver outstanding customer service that consistently exceeds expectations;The ability to engage key decision makers in conversation and question/listen to understand needs;Nature of work requires independence and self motivationWhy RecordPoint:Flexible work life balanceOpportunities to grow and developFast-growth Australian-owned companyA workplace where innovation is our way of lifePersonal Development budget for all staffAccess to Employee Stock Ownership PlanA brilliant graduate program that provides both mentoring and growth opportunities for allWork on a product that makes a real social-good impact on the worldGlobal opportunities!This role is only available to Australian Citizens and those applicable for baseline clearance will be strongly preferredKnow more:By checking us out on all the usual platforms, and especially our About Us our Life at RecordPoint blog: to apply:Click the ''apply now'' button send us your CV.RecordPoint is an equal opportunities employer.We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.If you want to know what to expect from a RecordPoint application process, read more here: recruiters please, we''ve got this one covered.You will need to pass a police background check to be eligible for employment at RecordPoint. #J-18808-Ljbffr