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Job Title


Senior Software Reliability Engineer (Production Health) - open to remote across


Company : Canva


Location : Sydney,


Created : 2025-07-31


Job Type : Full Time


Job Description

This is a Senior Software Reliability Engineer (Production Health) - open to remote across ANZ role with Canva based in Sydney, NSW, AU Canva Role Seniority - mid level More about the Senior Software Reliability Engineer (Production Health) - open to remote across ANZ role at Canva Job Description Join the team redefining how the world experiences design. Hey, g''day, mabuhay, kia ora, , hallo, vtejte! Thanks for stopping by. We know job hunting can be a little time consuming and you''re probably keen to find out what''s on offer, so we''ll get straight to the point. Where and how you can work Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What youd be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that''s all part of the fun. So this will give you the flavour of the type of things you''ll be working on when you start, but this will likely evolve. At the moment, this role is focused on: Designing and implementing processes, tools, automation, and libraries that service teams can use to improve the reliability of the services they own. For instance, adding a new long-awaited feature in our circuit breaker library. Working with product engineering teams to ensure reliability best practices and tools are rolled out in every service across the whole organization. Its not enough to create a new throttling library; we want to make sure its successfully used in every service. Fostering a culture within the Engineering org that puts reliability first and establishes processes and policies that drive reliability within product engineering teams. This includes things like SLAs, error budgets, on-call response, incident resolution, and observability best practices. A deep investigation into production incidents followed up by applying the learning to code. Researching, developing, and justifying the best choices in the form of design docs for tools and processes that will shape the future of reliability at Canva. Proposing new approaches and solutions to ensure we future-proof Canvas distributed cloud infrastructure as we scale. Participating in design meetings, hiring interviews, and code reviews. You''re probably a match if You have advanced coding proficiency in Python/ Java/ GoLang and strong Object Oriented Programming fundamentals You have five-plus (5) years of commercial experience working with developing complex, distributed web applications. You have experience diagnosing and addressing issues across the full stack, including front-end code, backend, network / infrastructure and data layer You have solid understanding of observability principles, such as metrics, logs, tracing, synthetic testing, query construction, dashboarding and alerting. You have experience with guiding others in the principles of incident review, investigation and remedial activity. You have disciplined coding practices, experience with code reviews and pull requests, and a creative and conceptual problem-solving approach. You have strong communication and team collaboration skills, both written and verbal. As a reliability engineer, you will need to share the knowledge, communicate and coordinate changes across multiple service teams. Nice to have; Not required! Our services and libraries are primarily written in Java 13, so experience in Java is a nice to have. Our platform and infrastructure tooling is primarily written in Python, Go and Terraform. Experience working with microservice architectures in large containerised, distributed cloud environments (ideally AWS). Were hosted on AWS and leverage the tools they provide as much as possible Experience working with data warehouse, analytics and reporting tools such as Snowflake, Mode Analytics and Looker. About the Group The Reliability Platform Group is responsible for providing the tools and processes to scale reliability across all Canva services. Our teams work together, and with other groups, to deliver preventive and detective tooling, processes and best practices that uplift Canvas reliability. We do this by driving operational excellence, reducing the impact of incidents, and providing visibility and accountability across the broader Engineering community. This role sits within the Production Health team, whose focus is on providing tools and guidance for Canvas engineering teams to measure and maintain their systems reliability. Their key areas of practice include on-call management, service-level management, production readiness and operational review. What''s in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you''ll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work. Here''s a taste of what''s on offer: Equity packages - we want our success to be yours too Inclusive parental leave policy that supports all parents & carers An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally Check out lifeatcanva.com for more info. Other stuff to know We see AI as a powerful amplifier of creativity and technology at Canva. Were evolving how we assess AI skills in our Technology hiring experience - youll tackle interactive, real-time challenges that reflect the kind of work we do. In some interviews, you may also be asked to solve a problem using an AI tool to show how you approach challenges with tech by your side. Your recruitment partner will walk you through what to expect. We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva, so even if you dont feel like your skills quite match whats listed above - we still want to hear from you! Please note that interviews are conducted virtually. Before we jump into the responsibilities of the role. No matter what you come in knowing, youll be learning new things all the time and the Canva team will be there to support your growth. Please consider applying even if you don''t meet 100% of whats outlined Key Responsibilities Designing and implementing processes Working with product engineering teams Fostering a culture of reliability Key Strengths Advanced coding proficiency Commercial experience Observability principles Experience in Java Microservice architectures Data warehouse experience Why Canva is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career thats right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Canva not with Hatch.