Job Title

This is a Support Partner Manager (12-month Contract) role with Mable based in Melbourne, VIC, AU Mable Role Seniority - mid level More about the Support Partner Manager (12-month Contract) role at Mable HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us: 1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care 2. We believe in technology as an enabler 3. Were driven by helping customers attain better outcomes This position is part of the HomeMade team. About HomeMade HomeMade is an approved aged care provider dedicated to improving its customers'' lives by empowering older people to self-manage their service providers with the assistance of our clinical and customer support teams. Our transformative technology platform helps thousands of people retain choice and control by allowing them to create unique support plans that meet their specific needs and optimise their funds. By working at HomeMade, you can play a crucial role in helping older people maintain their independence and live fulfilling lives in their own homes. Youll be joining a team that is passionate and dedicated to making a meaningful difference in the lives of others. To find out more, visit About the role As our Support Partner Manager, youll lead a team of Support Partner Team Leaders (and their teams) to deliver exceptional customer care across all aspects of Home Care Package management, from crafting support plans and budgets to retaining customers and responding to change. Youll champion performance, drive process improvement, and be the go-to person for complex care management escalations. This is a strategic, people-first leadership role. Youll be at the heart of operational deliveryensuring our team is supported, systems are working, and customers are receiving the best care possible. Youll also be part of HomeMades broader management team, helping to shape the future of our services as we grow. What Youll Be Doing Leadership & Culture Develop and coach Support Partner Team Leaders to foster growth, performance and engagement Promote a positive, inclusive, and values-led culture Collaborate across teams to meet customer and business goals Care Management & Delivery Ensure exceptional delivery of care services across all Support Partner functions Drive a performance-focused culture through data, quality metrics and customer feedback Be a key escalation point for complex cases and complaints Oversee high-risk meetings and ensure processes are followed with care and compliance Strategy & Improvement Use data and insights to inform planning and improve service delivery Contribute to business strategy, goal setting and operational planning Develop and implement scalable, effective care management processes Collaborate with senior leaders on initiatives that help shape the future of care at HomeMade Who you are You have 2 years in a leadership role in aged care or a similar care management setting You lead with empathy, clarity and accountability You thrive in a fast-paced environment Youre confident navigating complexity and balancing commercial needs with genuine care Youre a natural collaborator with strong communication skills You care about impact and doing the right thing, always! Youre ready to grow with an organisation thats changing the face of aged care in Australia The values we live by Put People First People and relationships matter most. Foster Freedom Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions. Do The Right Thing Be fair, honest, open, ethical, and transparent. Be Bold With a vision to imagine and create a brighter future. Our benefits Power your career Learn from industry experts, experienced leaders, and on-the-job opportunities. Access parental leave Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. Work with flexibility Were a hybrid workplace, balancing time in the office with remote work. Flexi Leave Days Get one extra paid leave day per quarter for what makes you happy. Take a floating public holiday Acknowledge a significant day your way with family and friends. Be rewarded Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program. We are one As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply. If this role has stood out to you but you dont feel like you tick all the boxes, we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation! Before we jump into the responsibilities of the role. No matter what you come in knowing, youll be learning new things all the time and the Mable team will be there to support your growth. Please consider applying even if you don''t meet 100% of whats outlined Key Responsibilities Leading and coaching teams Ensuring exceptional care delivery Driving strategic improvements Key Strengths Leadership Care Management Strategic Planning Communication Empathy Problem Solving Why Mable is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career thats right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Mable not with Hatch.