Job Title

This is a Claims Officer - Property Damage role with QBE based in Brisbane, QLD, AU QBE Role Seniority - mid level More about the Claims Officer - Property Damage role at QBE Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Careers Location: Brisbane, QLD Type: Permanent Full Time The Opportunity An opportunity for a Liability Claims Officer to join our Property Damage Claims team delivering superior claims service to customers within the fast-track property damage segment. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change and resilient when facing challenges. Your New Role As a Liability Claims Officer your role is pivotal to the teams success, proactively driving our claims philosophy and strategy and acting within legislative requirements to support the unit in achieving its targeted objectives. The key responsibilities for this role include the following, but not limited to: Manage the claims process efficiently, ensuring accurate and timely claim resolution. Assess policy coverage and escalate issues as needed to ensure fair outcomes. Build strong relationships with clients, brokers, investigators, and other key stakeholders. Ensure compliance with all relevant laws and industry standards. Handle recoveries from third parties to maximise claim outcomes. Conduct self-audits of claims files to maintain high internal audit standards. Respond to enquiries promptly, professionally, and in line with privacy guidelines. About you To be successful in this role, you will have: Previous experience in Property Damage & Liability Claims is preferred Experience within the insurance industry Basic knowledge of the insurance industry and claims processes. Strong organizational, time management, and communication skills to meet deadlines in a fast-paced environment. Excellent analytical, negotiation, and problem-solving abilities. Proven ability to build and maintain strong client relationships and participate in alternative dispute resolution. About QBE We can never really predict whats around the corner, but at QBE were asking the right questions to enable a more resilient future helping those around us build strength and embrace change to their advantage. Were an international insurer thats building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. Were proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, were big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment what if it was yours too? Your career at QBE lets make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: Hybrid Working a mix of working from home and in the office to enhance your work/life balance Our Thriving at our Best wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBEs Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employees experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Platinum employer on the Australian Workplace Equality Index (AWEI) the definitive national benchmark on LGBTQI workplace inclusion Ranked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 APPLY NOW and lets make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com Skills: Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance Application Close Date: 07/08/2025 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. Before we jump into the responsibilities of the role. No matter what you come in knowing, youll be learning new things all the time and the QBE team will be there to support your growth. Please consider applying even if you don''t meet 100% of whats outlined Key Responsibilities Managing the claims process Assessing policy coverage Building relationships Key Strengths Case Management Claims Settlement Communication Critical Thinking Customer Service Problem Solving Why QBE is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career thats right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with QBE not with Hatch.