Job Title

Add expected salary to your profile for insightsShape Exceptional Living Experiences - Lead Hospitality with Heart and Purpose.Anglicare is seeking an inspiring and commercially savvy Head of Hotelling Services to lead our hospitality operations across residential care homes. In this impactful leadership role, you''ll oversee catering, cleaning, laundry, and concierge services-ensuring residents enjoy a warm, safe, and welcoming environment every day. You''ll drive operational excellence, lead high-performing teams, and champion person-centred service delivery while balancing quality, compliance, and cost-effectiveness.Your opportunityOperational Leadership: Oversee and optimise daily hotelling operations across all homes, ensuring efficiency, compliance, and a homelike atmosphere.Team Culture & Development: Lead a high-performing team with clarity, compassion and purpose-upholding Anglicare''s mission and values in every interaction.Strategic & Commercial Insight: Provide expert advice, deliver data-driven improvement plans, and develop business cases with clear ROI and service uplift.Resident Experience: Champion person-centred care by enhancing comfort, safety, food quality and feedback engagement.Financial & Compliance Oversight: Manage a $25M budget, support procurement excellence, and ensure adherence to regulations and best practice.Embrace Anglicare''s values, acting with integrity, compassion, and excellence in everything you do.About youYou''re a natural leader with a hospitality heart and commercial head. With senior experience in hotel, facilities, or residential services (ideally in aged care or health), you bring a deep understanding of operational excellence, team leadership, and service innovation. You''re someone who sees opportunity in challenges and always puts people first-residents and staff alike.Compassionate and proactive leader with a background in hospitalityStrong customer-focused mindset with a commitment to resident satisfactionFinancially literate and commercially aware, balancing quality and costExcellent communication and negotiation skills across all levelsSkilled at problem-solving and confident in making sound decisionsAble to manage multiple priorities in fast-paced environmentsExperienced in leading diverse teams across multiple service areasDedicated to high standards, quality outcomes, and continuous improvementSolutions-focused approach to enhance service quality and operational successQualifications and ExperienceTertiary qualification in Hospitality Management, Business Administration, or a related disciplineDemonstrated leadership experience in hospitality management, ideally within residential aged care or a healthcare environmentIn-depth understanding of health, safety, and hygiene regulations relevant to residential care settingsSolid working knowledge of legislative requirements governing hotel services in aged care, including evolving industry standards and compliance frameworksProven ability to operate within Work Health and Safety (WHS) legislation and promote a safe working environmentCurrent driver''s licence and flexibility to travel as requiredWe provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.At Anglicare, you''ll get the security, stability and opportunities that come with a strong, well-established organisation that''s ready for the future. You''ll belong to a community of kind, humble and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and expertise, and shape a rewarding career.On top of that, here are just some of the tangible benefits you will enjoy in a career with us:Flexible work options to get the most out of work and lifeIncrease your take-home pay by up to $15,900 with salary packagingOngoing professional development and leadership training to advance your careerExclusive discounts to over 400 retailersEmployee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your familyAre you ready for a career that means more?To apply for this role, please click the ''Apply'' button. All applicants will receive a response.Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring.We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds.Please note that successful completion of background checks and NDIS Worker Screening Check Clearance may be required as part of the employment process for this role.Unlock job insightsSalary match Number of applicants Skills matchWe exist to serve people in need in our community, enrich lives and share the love of Jesus.We hold true to our Christian motivation while responding to meet the changing needs of our community.We seek to promote and proclaim the gospel of Jesus Christ as we love and serve those who are ageing, vulnerable or marginalised; respecting and valuing every person as made in the image of the living God.We offer life-enriching care and compassion for each person, meeting material, physical, emotional, social and spiritual needs.In partnership with parishes and others, we provide a range of services that promotes dignity, safety, participation and wellbeing for people in their relationships, homes and communities.Source: this is an extract from the companys own websiteWe exist to serve people in need in our community, enrich lives and share the love of Jesus.We hold true to our Christian motivation while responding to meet the changing needs of our community.We seek to promote and proclaim the gospel of Jesus Christ as we love and serve those who are ageing, vulnerable or marginalised; respecting and valuing every person as made in the image of the living God.We offer life-enriching care and compassion for each person, meeting material, physical, emotional, social and spiritual needs.In partnership with parishes and others, we provide a range of services that promotes dignity, safety, participation and wellbeing for people in their relationships, homes and communities.Source: this is an extract from the companys own websiteResearching careers? Find all the information and tips you need on career advice. #J-18808-Ljbffr