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1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Wilson & Bradley is a family owned and operated company servicing and supplying the kitchen, cabinet making, and furniture manufacturing industries with quality hardware since 1976.Since first opening our doors, Wilson & Bradley have grown to become a national business, including branches in nearly every state including a retail sector which supplies Bunnings stores across the country and we continue to expand to meet the growing needs of our very large customer base.Being a family run company has allowed usto gain the reputation of a level of service other large companies simply cannot compete with as well as foster a company culture that values and looks after our employees.The OpportunityReporting to our Melbourne-based Customer Service Manager, the Customer Service Representative is responsible for responding to all customer questions, queries, and requests via phone calls, emails and live chat in a professional and timely manner as well as serving our customers in our modern showroom. The main objective of the role is to ensure customer satisfaction as well as providing accurate technical information about our products and services to our customers.We are looking for someone with outstanding customer service skills, excellent communication and a true passion for supportingour customers!Responsibilities include;Providing a high level of customer service to all customersServing customers visiting our showroom, demonstrating products and providing product informationTaking and processing customer orders over the telephoneWorking through customer service cases to resolve customer queriesResponding to customer enquiries via phone calls, emails and live chatFollowing up oncustomers inquiries and delivery datesBuilding quality, long term relationships with customers and other stakeholders internal and external to the businessMaintaining product knowledge and learning about new products when they are releasedSupporting customers in the showroom when requiredWhat you''ll need to succeed;2+ year in a customer service roleExperiencein both customer-facing and phone-based customer service rolesIntermediate/advanced computer knowledge of Word, Excel and Outlook (experience withSalesforce and SAP is highly desirable)Passionate about providing excellent serviceExcellent communicationskills,time management, organisationand attention to detailHighly self motivated, with the ability to work remotely from the core team based in MelbourneAbility to multi-taskand take initiative to make sure we exceedcustomer expectationsEnthusiastic, positive attitude, self-motivated with the ability to work autonomously as well as part of a teamFamiliar with online ordering systemsTechnical sales, cabinetmaking or building industry experience is desired, not essential.What we offerA fantastic working environment and work-life balanceFull on-the-job training with a comprehensive induction planExciting development and learning opportunitiesFun and supportive company cultureIn exchange for your experience, commitment, and hard work, you will join a fast-growing family run company that looks after its people. We offer a safe, collaborative culture with a multi-cultural team, and focus on training and development opportunities.We are guided by our values which enable us to reach our goals and create an amazing employee and customer experience, these values are:Passion and Energy for Our BusinessEncouraging and Developing Excellent PeopleSafety, Integrity and Respect for Each OtherActing with A Sense of UrgencyIf this sounds like the right role for you - get in touch, by applying now!Want to know more about us?Visit our website below to learn more about Wilson & Bradley and the variety of products we offer!levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeIndustriesBuilding MaterialsReferrals increase your chances of interviewing at Wilson & Bradley by 2xGet notified about new Customer Service Representative jobs in Willawong, Queensland, Australia.Brisbane, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 3 weeks agoBrisbane, Queensland, Australia 1 hour agoBrisbane, Queensland, Australia 1 week agoSouth Brisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 days agoBrisbane, Queensland, Australia 2 weeks agoCustomer Experience Relationship RepresentativeEagle Farm, Queensland, Australia 8 hours agoBrisbane, Queensland, Australia 4 days agoBrisbane City, Queensland, Australia 1 month agoRocklea, Queensland, Australia 3 weeks agoUpper Mount Gravatt, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia A$60,000.00-A$65,000.00 1 day agoBrisbane, Queensland, Australia 5 days agoBrisbane City, Queensland, Australia A$65,000.00-A$72,500.00 1 week agoBrisbane City, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 1 week agoWoodridge, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 4 weeks agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 1 month agoEagle Farm, Queensland, Australia 6 days agoBrisbane, Queensland, Australia $71,150.00-$78,951.00 2 weeks agoBrisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 1 week agoAuchenflower, Queensland, Australia 2 weeks agoCustomer Experience Specialist - Medical Aesthetics SoftwareBrisbane, Queensland, Australia A$80,000.00-A$120,000.00 1 week agoHamilton, Queensland, Australia 1 day agoCustomer Re-engagement Agent - No experience requiredBrisbane, Queensland, Australia 2 weeks agoBeenleigh, Queensland, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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