Job Title

Advisor I, Customer Service VietnameseJoin to apply for the Advisor I, Customer Service Vietnamese role at ConcentrixAdvisor I, Customer Service VietnameseJoin to apply for the Advisor I, Customer Service Vietnamese role at ConcentrixJob Title:Advisor I, Customer Service VietnameseJob DescriptionThe Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client''s product or services.Essential Functions/Core ResponsibilitiesEnsure service delivered to our customers meets contractual Key Performance Indicator (KPIs)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customerListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking databaseRespond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate ProfileHigh school diploma with three to six months of relevant experience preferredCourteous with strong customer service orientationStrong computer navigation skills and PC KnowledgeAbility to effectively communicate, both written and verballyDependable with strong attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independentlyDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAbility to rotate shifts, as neededBased on location and/or program, additional experience/skills may be requiredJob requirements may vary by country and will not contravene any local lawsCareer Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE:GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINESMinimum of two years of college education. No prior call center experience is requiredAbility to think clearly and can explain simple issues effectively, both written and verballyINDIAAbility to effectively communicate, both written and verballyListen attentively to customer needs and concerns; demonstrate empathyClarify customer requirements; probe for and confirm understanding of requirements or problemConfirm customer understanding of the solution and provide additional customer education as neededAbility to learn including strong problem solving skillsDemonstrate strong probing and problem solving skillsShould be able to handle complex queriesShould be able to resolve customer queries independentlyDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. 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