Job Title

Introduction:Join the Fastest Growing Fitness Industry in the World!Description:Who We AreBravoFit is the Australia franchisee of the listed business Planet Fitness (NYSE), the leading global brand in fitness centers with over 2,700 clubs worldwide. We are on a mission to impact the lives of 1 million Australians through the delivery of fun and affordable fitness. We do this by creating comfortable, non-intimidating environments that promote inclusion, positivity, and self-fulfillment.Our people and our culture are at the heart of everything we do. We are a small and agile team, working collaboratively to deliver 8-12 new locations each year, with an ongoing focus to grow established locations year on year.What We BelieveWe have an opportunity to impact generations of people in Australia in this lifetime. Our opportunity drives our relentless focus to deliver our best work. From our data-driven decision making, to our passion for getting 1%, smart and hard work are imperative in delivering our mission. Our keys to success are momentum and leveraging strengths. Through accountability and partnership, we challenge each other to deliver our best work. We aim to democratize fitness together, one member at a time.What Makes a Bravo-FitWe are passionate about creating positive impact while rewriting the rules of fitness. Through our high value low-cost model, we provide a robust opportunity for members to enjoy fun and affordable fitness. Here at Planet Fitness, we are the home of the Judgement Free Zone, where we provide a clean, comfortable, and non-intimidating environment for all of our guests. We do not cater to powerlifting or bodybuilding but focus more on general fitness, as most of our members are first-time gym-goers. We believe everyones fitness journey should feel rewarding and celebrated. Were not a gym. Were Planet Fitness!Skills and ExperiencesJob Skill Set RequirementsExcellent phone and communication skillsAbility to follow directions wellAbility to work well independentlyMust have an upbeat and motivating attitudePunctual and organizedRemitGreeting and saying goodbye to all members and guestsMonitoring club access to members and non-membersAnswering questions and handling member complaintsUnderstanding and explaining the Judgement Free Zone to all members and non-membersAnswering info calls and taking messagesGiving club toursSelling memberships, completing agreements, and entering new members into the databaseOperating the Point-of-Sale system and collecting balances of past due accountsMaking appointments for PE @ PF hourly sessionsOrganizing and maintaining the customer service front deskCompleting member welcome callsCompleting daily cleaning zones as assigned by managementPerforming club walk-aroundsAssisting with club housekeeping and restocking suppliesPerforming start and end of day proceduresSupporting newer team members with questions and guidanceCompleting monthly Black Card Spa maintenance as assignedExperience/QualificationsPrevious customer service experience is advantageousCertificate 3 in FitnessCurrent First Aid and CPR certification or willingness to obtain within three weeksWorking with Children (WWC) certificate/number for NSW & VIC, Blue Card for QLD, or proof of process initiationCompleted a National Police Check within the last 12 monthsBravo Core ValuesFaith & GritGuardian Of The Gate1% Better Every Day #J-18808-Ljbffr