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Job Title


Customer Service Operative


Company : Trident Services Australia Pty


Location : Townsville, Queensland


Created : 2025-08-01


Job Type : Full Time


Job Description

Are you passionate about people, enjoy solving problems, and love working in a fast-paced environment?09th July, 2025We''re currently looking for a friendly and professional Customer Service Operator to be the welcoming face and helpful hand at our busy Townsville shopping centre.This role will see you be the first point of contact for the Townsville Shopping Centre customer service team, working closely with the Customer Service supervisor to deliver outstanding customer service and assist with the daily operations.Role Overview:Greet and assist shoppers with a warm, positive attitudeProvide accurate information about store locations, centre promotions, and eventsHandle lost property and customer inquiries in person, via phone, and onlineSupport the coordination of centre activities and assist with administration tasksRespond to emergencies or incidents according to centre procedures09th July, 2025We''re currently looking for a friendly and professional Customer Service Operator to be the welcoming face and helpful hand at our busy Townsville shopping centre.This role will see you be the first point of contact for the Townsville Shopping Centre customer service team, working closely with the Customer Service supervisor to deliver outstanding customer service and assist with the daily operations.Role Overview:Greet and assist shoppers with a warm, positive attitudeProvide accurate information about store locations, centre promotions, and eventsHandle lost property and customer inquiries in person, via phone, and onlineSupport the coordination of centre activities and assist with administration tasksRespond to emergencies or incidents according to centre proceduresAbout You:Previous customer service experience (retail, hospitality, or call centre a plus)Excellent communication and problem-solving skillsConfident using phones, computers, and basic office systemsAbility to stay calm under pressure and multitask effectivelyAvailability to work flexible hours, including weekends and public holidaysBenefits of Working with Trident:Be part of a supportive, community-focused teamGain valuable experience in a dynamic retail environmentOpportunities for training and developmentEmployee discounts and centre-wide perksTrident is an equal opportunity employer and actively encourages applications from Aboriginal and/or Torres Strait Islander peoples and people living with disability.If youre reliable, take pride in your work, and enjoy being part of a supportive team, apply now and take the next step in your career with Trident Services.Apply For Job #J-18808-Ljbffr