Job Title

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.Join us as we work towards building the imagine nation.Your opportunityAs a Guest Services Assistant, you will ensure high levels of service are consistently demonstrated and delivered. You will provide a positive experience to our Guests with a willingness to go above and beyond to satisfy their needs, playing a key role in our Guest Support Centre as well as face-to-face within our centres. You will communicate comprehensive information and knowledge, resolve Guest enquiries, and ensure any concerns or issues are addressed. You will also support the Centre team with ad hoc administrative, marketing, and operational duties, utilizing your passion for helping others to deliver memorable and rewarding experiences to our Guests, Retailers, and communities.Your responsibilities will include:Managing expectations and providing guests and retailers with exceptional, consistent, and timely service through multiple channels including face-to-face, phone, chat, social media, and email, including responding to reviews, queries, and feedback.Creating exceptional guest experience practices by understanding guest needs and wants, and keeping them front of mind in every aspect.Communicating timely information to guests and operators about stores, products, services, and in-centre activations and events.Assisting guests with directions throughout the asset and queries about its services and surrounding area.Logging feedback and requests to the appropriate management team member for escalation.Being visible on the floor and understanding current operator promotions and offerings to assist with guest enquiries.Communicating confidently and articulately with excellent verbal and written skills when needed.Managing difficult guest and stakeholder queries.Embarking patience, empathy, and operating effectively in a fast-paced environment.Rectifying and resolving guest problems and concerns confidently.Managing the mobility bookings process as required, in accordance with Mirvac Procedures.Contributing to the achievement of the Asset and Business Plans.Raising work and purchase orders and processing invoices for the asset.Collecting all operators sales figures and commentary by due date and ensuring accurate input.Adhering to Mirvac policies, procedures, and reporting deadlines, providing high-quality reports and quick responses to information requests.Assisting with projects or additional duties as reasonably required.Your point of difference0-2 years experience in a Customer/Guest service environmentExperience working in a fast-paced environment, preferably in a Call Centre or RetailWillingness to go above and beyond for guests and retailersProactive and self-motivated with problem-solving skills and system improvement abilitiesPatience, empathy, and presence in fast-paced situationsPersonable with a genuine love for interacting with GuestsEmpowered to resolve Guest questions independentlyUnderstanding of relevant legislation and legal obligations of the assetTeam player with the ability to work independently, multitask, and adapt to changeExceptional administration, time management, and organizational skills with attention to detailGuest-centric focus with community awarenessExcellent communication and interpersonal skillsAbility to maintain confidentiality and discretion regarding asset informationWillingness to learn and innovateLife at Mirvac93% of our employees are proud to work for MirvacLeadership and professional development programs including Mirvac MastersDiverse workforce with over 25 ethnicities and 33 languages spokenDiscounts across health, wellness, lifestyle, motor vehicle, travel, and technologyIf you think you may be the right fit for this role, please apply even if you do not meet all the attributes listed. #J-18808-Ljbffr