Job Title

We have some big plans at the Austin Group and were on the hunt for a driven Customer Analyst to join our team! Based in our office in Malvern, this exciting position will be part of a growing CRM team responsible for driving and implementing the customer data activity supporting the CRM strategies that manage our customer lifecycle.You will manage each of the Austin Group brands customer database, CRM platform dataflow and associated reporting tools ensuring they work seamlessly to capture all the required information at key touchpoints in the customer lifecycle, enabling a delivery of actionable insight. In line with the above, you will implement customer segmentation and sales/KPI reporting with a continued focus on analysing data and customer activity to maximise commercial opportunities.You will gain a deep understanding of the brands and their respective customers to review and identify opportunities that will grow the customer base, enhance customer retention, and maximise sales through online and offline channels.Responsibilities will include but not limited to:Understand each brand, their objectives, position in market, customers, competitors, and capabilities to identify the quick commercial wins and roadmap the longer-term CRM opportunitiesLeverage and analyze customer data, activity, and behaviour in conjunction with market research to develop segmentation and customer profilesStay up to date with the latest external market customer trends with a vision to identify and present actionable insight for the Austin Group businessInvolvement in major customer driven projects such as profiling, persona creation and data cleansing across each brandReview and identify opportunities to enhance the customer lifecycleReview and identify opportunities to maximise the effectiveness of key marketing support channels including emails, catalogue distribution and SMS lead campaignsSupport for each brands major campaign post implementation reviews (PIRs) including Summer, Winter, Autumn, Spring, Fathers Day and Christmas campaignsWeek-to-week analytical review and reporting on customer sales (online and offline) that can leveraged in the weekly trade planning forumsCreation and maintenance of weekly/monthly CRM KPI reports by brand that support the annual Brand CRM StrategyDevelop and manage closed loop reporting process across all marketing support channels to measure and monitor campaign effectiveness and ROI against business goals and using insights to improve future activityMonitor and manage the customer dataflow in and out of the CRM platforms (Emarsys, Mailchimp + Klaveyo) to ensure they are feeding accurately and efficiently as expectedOptimize current CRM platforms reporting capabilities, as to capitalise on existing functionalityExplore CRM platform custom developments that would support the CRM strategy and maximise commercial benefitEnsure the governance and management of customers details are handled with absolute care and in line with regulatory requirementsYou will have:A Bachelors Degree in Data Analysis, Data Science, Business/Commerce or relevant tertiary qualificationMinimum of 1 years experience in a sales analytics role, preferably in a retail or agency environmentPrevious experience with CRM Automation systems like Emarsys, Salesforce Marketing Cloud or similarUnderstanding of HTML/CSS (preferable)High understanding of web analytics using Google Analytics or similarCompetencies in MS Office, particularly in Excel for deep diving into data if requiredPrevious experience with POS/ERP systems (preferable)Experience working with a retail loyalty programme is a plusAbility to use data to identify actionable insights to drive multichannel growthAbility to analyse data and understand customer behaviourExperience developing and managing sales reportsProven expertise in segmentation and leveraging analysis to improve CRM performanceA background in customer re-engagement, and retention strategiesStrong commercial acumenStrong communication skills and ability to work collaboratively and influence decisions across functionsAbility to work well under pressure and be flexibleConfidence with and the aptitude to learn new technologyHigh levels of autonomy with the ability to affect change in the business and influence strategyProven problem-solving skills and the ability to think outside the boxStrong stakeholder engagement, influencing, change management and people skillsAbility to develop strong relationships with external partners including data agencies and platform providersAt Austin Group we provide:A competitive remuneration package50% clothing discount off all of our brands (GAZMAN, Perri Cutten, & Cable)Free onsite parkingA tailored induction program to ensure you have the best introduction to the businessThe opportunity to build your career with a successful, established and trusted Australian brandFantastic work/life balanceA friendly, motivating and rewarding team environment, where achievements are recognisedA highly supportive management teamOpportunities to attend fantastic social events, annual conferences and award nightsAbout usAustin Group is an established Australian owned and family run fashion retailer and wholesaler that includes some of Australias most iconic menswear and womenswear brands. Our portfolio of brands include GAZMAN, Cable and iconic fashion house, Perri Cutten. We proudly operate over 130 retail stores in Australia and supply to over 150 wholesale locations throughout Australia and NZ.We provide contemporary outfit solutions for every occasion and we are best recognised for outstanding quality, exceptional customer service and great value across our entire range.Our CultureAustin Groups family driven culture is built on our belief in authenticity, passion and always striving to ensure every interaction we have builds a truly personable relationship and delivers an experience that is beyond expected. We seek to inspire one another day in and day out with a proactive, collaborative and positive approach.We look for passionate, skilled and energetic individuals who will be great brand ambassadors for our company and will join us on our journey as we grow and evolve these iconic Australian brands. Join us and love what you do. It makes for a great day at work!Come and join us on our journey!Employee testimonials"Working at Austin Group has been such a refreshing experience. From day one, Ive felt like part of the team. Its a family-run business, and that sense of connection really comes through day-to-day. Theres a great mix of collaboration, support, and trust - plus plenty of room to grow and try new things. Its fast-paced in the best way, and theres a real buzz knowing the work you do actually makes a difference." Jamie - Merchandise Planning ManagerI feel so proud to be part of a brand and a group that truly inspires me each day to not only want to be a better individual but to be the best leader possible for our team. We work hard, whilst having fun. Having worked in the industry for 23 years, I can honestly say there is an unlimited supply of support, encouragement, drive and passion throughout the business to achieve our brand and company goals and vision. I''m excited to lead our Cable team into the brands next phase whilst striving for continuous improvement and telling our brand story. Belinda | GM CableIt is a great time to join our organisation and advance your career with an impressive leadership team in a highly collaborative environment.If you have the required skills, have a positive and enthusiastic attitude and are looking to join a highly dedicated and passionate team, please apply through LinkedIn or email your application to jointheteam@austingroup.com.auDue to the high amount of applications, only short-listed applicants will be contacted.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionFinanceIndustriesRetail and Retail Apparel and FashionReferrals increase your chances of interviewing at Austin Group by 2xSign in to set job alerts for Customer Analyst roles.Port Melbourne, Victoria, Australia 3 weeks agoCremorne, Victoria, Australia 3 weeks agoMelbourne, Victoria, Australia A$80,000.00-A$90,000.00 1 month agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 2 weeks agoSouthbank, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 6 days agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia A$75,000.00-A$77,000.00 2 weeks agoMelbourne, Victoria, Australia 3 days agoMelbourne, Victoria, Australia 2 weeks agoBroadmeadows, Victoria, Australia 1 day agoCustomer Success Manager, CHRO SpecialistMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoCustomer Success Manager, Senior ManagerMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia 3 weeks agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 2 months agoCustomer Experience Specialist - Key AccountsScoresby, Victoria, Australia 2 weeks agoMelbourne, Victoria, Australia A$80,000.00-A$100,000.00 1 week agoMelbourne, Victoria, Australia 1 week agoMelbourne, Victoria, Australia 3 weeks agoSouthbank, Victoria, Australia 5 days agoMelbourne, Victoria, Australia 1 month agoCoordinator Customer Support - MelbourneMelbourne, Victoria, Australia 2 months agoMelbourne, Victoria, Australia 4 weeks agoMelbourne, Victoria, Australia A$90.00-A$95.00 6 days agoWere unlocking community knowledge in a new way. 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