Job Title

Join to apply for the Merchant Onboarding Operator role at Global BlueContinue with Google Continue with GoogleJoin to apply for the Merchant Onboarding Operator role at Global BlueGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleDirect message the job poster from Global BlueExecute end-to-end merchant onboarding across all relevant business systems.Process merchant information updates and decommissioning requests in accordance with internal protocols.Ensure all merchant data is accurately captured and maintained.Operational SupportProvide email-based support to address merchant onboarding queries within defined service level agreements (SLAs).Apply and verify financial updates, including fee changes, ensuring implementation from the first day of the following month.Conduct checklist-based verification for financial data accuracy.Issue Resolution & CollaborationInvestigate and resolve operational discrepancies in coordination with the Technology team and external partners.Collaborate with internal stakeholders including Customer Care Operations, Product Management, IT, and external vendors such as banks and acquirers.Direct reporting line to the Service Operations Manager Malaysia.Cross-functional collaboration with Implementation and Customer Care teams.Candidate ProfileEducation & ExperienceTo keep a multicultural environment, familiarity with Chinese business practices and communication styles is an advantageBachelors degree in business administration, Management, Accounting, or a related field.Fresh graduates or candidates with up to one year of relevant experience in merchant onboarding or operational support are encouraged to apply.Technical & Professional SkillsHigh level of accuracy in data entry and information management.Proficient in Microsoft Office applications, particularly Excel and Outlook.Strong written and verbal communication skills.Ability to manage multiple tasks and prioritize effectively.Analytical mindset with sound problem-solving capabilities.Professional demeanor with the ability to build and maintain effective working relationshipsJob DescriptionKey ResponsibilitiesMerchant Lifecycle ManagementExecute end-to-end merchant onboarding across all relevant business systems.Process merchant information updates and decommissioning requests in accordance with internal protocols.Ensure all merchant data is accurately captured and maintained.Operational SupportProvide email-based support to address merchant onboarding queries within defined service level agreements (SLAs).Apply and verify financial updates, including fee changes, ensuring implementation from the first day of the following month.Conduct checklist-based verification for financial data accuracy.Issue Resolution & CollaborationInvestigate and resolve operational discrepancies in coordination with the Technology team and external partners.Collaborate with internal stakeholders including Customer Care Operations, Product Management, IT, and external vendors such as banks and acquirers.Reporting & CollaborationDirect reporting line to the Service Operations Manager Malaysia.Cross-functional collaboration with Implementation and Customer Care teams.Candidate ProfileEducation & ExperienceTo keep a multicultural environment, familiarity with Chinese business practices and communication styles is an advantageBachelors degree in business administration, Management, Accounting, or a related field.Fresh graduates or candidates with up to one year of relevant experience in merchant onboarding or operational support are encouraged to apply.Technical & Professional SkillsHigh level of accuracy in data entry and information management.Proficient in Microsoft Office applications, particularly Excel and Outlook.Strong written and verbal communication skills.Ability to manage multiple tasks and prioritize effectively.Analytical mindset with sound problem-solving capabilities.Professional demeanor with the ability to build and maintain effective working relationships.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionAdministrativeIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at Global Blue by 2xSign in to set job alerts for Merchant Services roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleBusiness Development - Fresh Graduate Recruitment (2025 Intake) - Monee / ShopeePayKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoMerchant Acquisition Executive (Soundbox)ShopeePay/SPayLater - Relationship Manager (SM/EM/NM)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoPetaling Jaya, Selangor, Malaysia 1 day agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 months agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days agoRelationship Management Specialist - MelakaKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoRelationship Management - Team Lead (Northern Malaysia - Penang/Perak/Kedah)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoPetaling Jaya, Selangor, MalaysiaMYR2,500.00-MYR3,500.001 month agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 days agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 months agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days agoMerchant Operations Executive- Mandarin SpeakerKuala Lumpur City, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoMerchant Operations Executive- Mandarin SpeakerKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 months agoSenior Specialist, Product Designer | TNG DigitalWP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 week agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days agoOffline Merchant Acquisitions (Penang/Kedah/Perak) (6 months Contract)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoOffline Merchant Acquisitions (Johor/Melaka) (6 months Contract)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days agoOffline Merchant Acquisitions (Sabah/Sarawak) (6 months Contract)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 days agoMerchant Credit Specialist (Cantonese-speaking)Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 day agoKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr