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Join to apply for the Contact Center agent role at I-MED Radiology Network2 weeks ago Be among the first 25 applicantsJoin to apply for the Contact Center agent role at I-MED Radiology NetworkGet AI-powered advice on this job and more exclusive features.About This RoleWe are seeking a customer focused and dedicated Contact Centre Agent to join the team in Launceston.There is currently one permanent8:00am and 5.30pm.I-MED Radiology Network''s team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.About This RoleWe are seeking a customer focused and dedicated Contact Centre Agent to join the team in Launceston.There is currently one permanent Full time position working Monday to Friday, shifts scheduled between the core hours of 8:00am and 5.30pm.I-MED Radiology Network''s team of over 4,000 people are all connected by the vision -to help save lives and reduce uncertainty. These are the values that set us apart, along with our people, our state-of-the-art technology, our innovative systems, and our imaging and diagnosis.What will you be doing?Driving the delivery of high quality contact centre servicesManaging appointments to maximise customer service and clinic efficiency over the phone and through our online booking platformProviding excellent customer service and patient careDeveloping and maintaining strong working relationships with patients, referrers, staff and managersOur ideal team members will have:Clear communication skills, both in speaking and listening, along with patience and empathy for people in varying situationsAbility to keep calm under pressure and multi-task between different systems while actively listeningHigh attention to detail and accuracyCall Centre experience is preferred but not essentialAs a team player, you will be determined to succeed in achieving your KPI''s and your strong work ethic will be highly valued.Adaptability to evolving changes in workflowLife at I-MED Radiology: Competitive remuneration corresponding with experience Comprehensive paid induction training and ongoing development Opportunity for career growth and professional progression To be part of a fun and dedicated team that celebrates wins and successes???? Commitment to your health and well-being, including access to employee assistance programDiversity and InclusionHere at I-MED, we support diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation and gender identity.If this role stands out to you but you don''t feel like you tick all the boxes'', we strongly encourage you to apply nonetheless, as you may just bring something to I-MED that we are looking for.Next Steps...If you are interested in the opportunity, please click apply and submit your updated CV - Please note due to the volume of applications, only successful candidates will be contacted and invited to an initial call with our Talent Acquisition team.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesHospitals and Health CareReferrals increase your chances of interviewing at I-MED Radiology Network by 2xGet notified about new Contact Center Agent jobs in Launceston, Tasmania, Australia.Launceston, Tasmania, Australia 2 weeks agoAdministrative Officer - H2HK CAMHS (529369)Launceston, Tasmania, Australia 1 week agoProgram Officer APS5, North and North West TasmaniaLaunceston, Tasmania, Australia 2 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr