Job Title

Hourly rate + 12% super + 2 days WFH weeklyCity FM Australia (City) provides world-leading Facilities Management, Engineering, and Energy solutions that ensure safe, successful, and sustainable outcomes, on time and on budget for our partners.The Opportunity:This role offers an enthusiastic, motivated, and ambitious customer service representative an opportunity to join a fast-paced, professional team, supporting our valued customer. This is a Permanent position working Monday - Friday between 7:00am and 7:00pm.Why you want to work for our team:Working within a modern, custom-designed building with free on-site secure parkingWork 2 days from home per week!Supportive, fun, and encouraging team earning above award wageCareer progression with extensive learning and development programsDiscounts Hub with exclusive discounts across major Australian retailersYour key responsibilities will include:Effectively managing a high volume of inbound and outbound callsResolving, managing, and escalating customer issuesAccurately capturing data and working towards KPIsProviding exceptional service by building relationships and rapport with internal and external customersYou will be required to:Have 12 months experience working on a helpdesk or call center (preferred)Demonstrate exceptional customer service focusExhibit excellent written and verbal communication skillsHave strong attention to detailAttend 2 weeks of paid on-site trainingSend your cover letter and resume now via the Apply Now button!If you wish to be part of a growing Australian Facilities Management business, we look forward to hearing from you.City is an Equal Opportunity Employer that supports and encourages diversity among its Team Members. #J-18808-Ljbffr