Why MXstore?We are a team of fun and fast-paced people who love pushing boundaries and building value in the industries we play in. We are driven by a passion for e-commerce and for people, especially the customers and team members who keep us going. Our approach to business (and life!) is underpinned by a tried and tested set of core values that permeate everything we do:Be a good human- Good humans are genuine, they care about people and they have a positive impact on the team. We choose to be them and to work with them!Foot forward first - Anyone can step up and lead the way to keep us moving forward. With a relatively flat structure we need people who are excited to do the job that needs to be done.Kaizen- Its Japanese for Continuous Improvement. We continually iterate and adapt by seeking out feedback, challenging the status quo and asking why not?.Embrace growth and change- We see change as motivating, necessary and a reason to build new capabilities. Challenges and setbacks become learning opportunities when you have a growth mindset!Communicate with equality and empathy- We are all equal as human beings, so listen with an empathetic ear and speak with kindness. Thats what a good human would do.You can probably tell from our core values that we have a unique approach to how we work and are not your typical corporate thinkers, so youll need to be adaptable, collaborative and willing to challenge the status quo!You will:Be part of a constantly expanding, energetic and highly motivating teamBe organised, hands-on and process-driven to meet company goalsProvide honest customer feedback to the teamIndependently handle customer enquiries via phone, email, live chat or in-storePro-actively learn new procedures, expand product knowledge and provide constructive feedback to the teamEnsure order accuracy is maintained and completed for customer orders, returns, refunds, shipping and any particulars in betweenMaintain accurate records of all sales, including cash payments, and sales across multiple platformsManage information for a wide range of inventory, orders, and ensure accurate information for ranges is available for customers and team membersMaintain and improve customer retentionEssential attributes and skills:Experience in customer servicePossess a strong willingness to learnProactive and shows Initiative consistentlyExcellent written and verbal communication skills, and effective interpersonal skillsExcellent follow-up and documentation skillsAbility to effectively work within a team environment and communicate with the team to contribute to the successful operation of the businessSound computer skills including proficiency in using Microsoft word, excel and outlookWorks well under pressure and timely tasksFinds satisfaction in meeting KPI''s and achieving resultsThe following attributes, skills and experience will be highly advantageous:Passion for motorcycles and a strong understanding (or willingness to learn) motorcycle components and terminologyExperience using Salesforce CRMExcellent communication skills with the ability to convey technical information clearly and conciselyStrong problem-solving skills to assess customer needs and offer appropriate solutionsAbility to work in a fast-paced environment and handle multiple customer enquiriesDetail-oriented and organised approach to maintaining work flow and customer interactionsPrevious customer service experience is desirableWeekend availabilityHours:Casual (rotating roster, including weekends).Award rate:We pay award rates under the General Retail Industry Award, with the opportunity to earn higher rates for specialist/leadership responsibilities. #J-18808-Ljbffr
Job Title
Customer Service Team Member