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Join to apply for the Contact Centre Operator role at Michael PageContinue with Google Continue with Google2 days ago Be among the first 25 applicantsJoin to apply for the Contact Centre Operator role at Michael PageGet AI-powered advice on this job and more exclusive features.Sign in to access AI-powered advicesContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleContinue with Google Continue with GoogleAbout Our ClientOur client is a government department recognised for its commitment to providing high-quality customer support and operational excellence.Competitive SalaryTemporary PositionAbout Our ClientOur client is a government department recognised for its commitment to providing high-quality customer support and operational excellence.Job DescriptionHandle inbound and outbound customer calls in a professional and courteous manner.Respond to customer inquiries and provide accurate information and solutions.Escalate complex or unresolved issues to the appropriate team or department.Maintain detailed and accurate records of customer interactions and follow-up actions.Meet performance metrics, including call handling times and customer satisfaction scores.Assist in identifying areas for process improvement within the contact centre operations.Collaborate with team members and other departments to resolve customer concerns effectively.Ensure compliance with company policies, procedures, and confidentiality standards.The Successful ApplicantPrevious experience in a customer service or contact centre role.Strong communication and active listening skills.The ability to manage multiple tasks and prioritise effectively in a fast-paced environment.Proficiency in using customer relationship management (CRM) softwares.A problem-solving mindset and a focus on delivering positive outcomes for customers.Attention to detail and accuracy in data entry and record-keeping.Flexibility to adapt to changing workflows and organisational needs.What''s on OfferHourly pay rate of $34.59 + Super.An opportunity to gain valuable experience in a temporary position.Supportive and collaborative work environment.Contact: Emily StockdaleQuote job ref: JN-062025-6774691Seniority levelSeniority levelEntry levelEmployment typeEmployment typeTemporaryJob functionJob functionOtherIndustriesCivic and Social Organizations, Public Policy Offices, and Individual and Family ServicesReferrals increase your chances of interviewing at Michael Page by 2xSign in to set job alerts for Telephone Operator roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleCentral Coast, New South Wales, Australia 5 days agoCentral Coast, New South Wales, Australia 6 days agoNorthern Beaches, New South Wales, Australia 1 week agoCCLHD - Administration Officer Level 3 - Department of GastroenterologyCentral Coast, New South Wales, Australia 3 days agoCCLHD - Administration Officer Level 3 - Department of GastroenterologyCentral Coast, New South Wales, Australia 3 days agoFrenchs Forest, New South Wales, Australia 1 month agoAdministration Assistant - Warnervale F&TWarnervale, New South Wales, Australia 5 days agoLittle Jilliby, New South Wales, Australia 3 days agoCasual Admin Officer - Emergency DepartmentFrenchs Forest, New South Wales, Australia 1 month agoCollaroy, New South Wales, Australia 1 month agoFrenchs Forest, New South Wales, Australia 6 days agoFrenchs Forest, New South Wales, Australia 2 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr