Job Title

Make your mark in this exciting role for a leading Australian manufacturer undergoing rapid, significant organisational growth and change. Work with a leading Australian manufacturer Full-time, permanent opportunity Join a dynamic and growing sales team Southcott is a major supplier of turnkey hydraulic solutions and is the largest manufacturer of hydraulic couplings and adaptors in Australia. Founded in 1886, we have built a reputation for deep manufacturing capability and quality in all aspects of our operations to meet the demands of Australian industry. We are on an exciting transformational journey to drive significant growth, and to support this, we are seeking a professional and people-focused Customer Service Representative to join our Mackay team. Your Role Reporting to the Operations Manager, you will have previous experience in a technically oriented customer service role. Ideally, you will have a background in the hydraulics industry and/or knowledge of hydraulic components, hoses, and fittings, enabling you to handle technical inquiries and provide quotes. This role is based in our Mackay branch and involves handling telephone calls, email, and over-the-counter sales inquiries, as well as maintaining relationships with existing customers and developing new ones. Additionally, the successful candidate will produce reports and provide ad hoc administrative support. We are looking for someone who demonstrates superior customer service and organisational skills, can multitask, set priorities, and deliver in a fast-paced environment. Experience with PRONTO will be highly regarded. Key Responsibilities: Respond to customer inquiries via phone and email. Provide accurate quotes and process sales orders. Coordinate with purchasing on stock availability. Maintain product knowledge and assist with technical queries. Support the Territory Sales Managers and internal teams. Assist with workshop build sheets and counter sales when required. Skills and Attributes: Proven customer service or internal sales experience. Strong communication and problem-solving skills. Attention to detail and accurate data entry. ERP experience (PRONTO preferred). Mechanical or trade background is advantageous. Our Key Competencies and Values: Accountability: Demonstrates responsibility and ownership, creating trust through actions and behaviours. Communication: Actively listens, uses appreciative inquiry, adapts communication style to the situation, and demonstrates empathy. Can influence and collaborate with stakeholders at all levels of the organisation. Open-mindedness: Embraces diversity and actively explores alternative options and viewpoints. Ambition: Bold, driven, and change-agile. Demonstrates resilience, flexibility, and courage. Respect: Promotes harmonious and productive relationships through courteous behaviour. As an equal opportunity employer, we welcome applications from all individuals. If you have a strong work ethic and are interested in this exciting opportunity, please apply via SEEK to join a dynamic team at an industry leader. Please note that we will be interviewing suitable candidates as applications are received, so dont delay in applying. To be eligible to apply for this position, you must have the appropriate working rights for Australia or New Zealand. No agencies please. Unlock job insights Salary match | Number of applicants | Skills match Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years'' experience do you have as a Customer Service Representative? Whats your expected annual base salary? Are you willing to undergo a pre-employment medical check? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. What can I earn as a Customer Service Representative? #J-18808-Ljbffr