Job Title

Full Time Role with Market Leading Tank ManufacturerWe are seeking a highly organized and customer-focused Sales Coordinator to join our dynamic team based in Hazelmere, Perth.The RoleWe are seeking a highly organized and customer-focused Sales Coordinator to join our team in Hazelmere, Perth. This role involves providing exceptional customer service via telephone and email, converting inbound sales inquiries and leads into orders.As a key member of our Sales Team, you will report to the Sales Manager and be responsible for:Assisting Sales Coordinators with sales inquiriesManaging customer escalation processes effectivelyAssisting new and existing customers with processing orders, creating quotes, and following up with issued documentation in a timely mannerHelping customers select the best product to suit their needsManaging email, phone, and social media inquiries from new, existing, and potential customersEntering complex sales orders into the CRM database accuratelyBecoming a subject matter expert for rural water storage solutionsProviding administrative support to the Rural Sales teamLiaising with the Finance team to process orders, payments, and rectify discrepanciesLiaising with the Installations team to process additional fittings and items in existing ordersTo be successful in this role, you will have:Sales experience in manufacturing, construction, agriculture, or related industryTertiary qualification in administration, business, or sales, or equivalent industry experienceA strong understanding of Customer Service proceduresExcellent attention to detail and time management skillsExcellent relationship-building skills for internal collaboration and external customer managementExperience using a CRM, e.g., Microsoft NAVisionInitiative, independent thinking, problem-solving, and consultation skills, with the ability to develop a positive, accountable, and customer service-focused cultureExceptional interpersonal and people management skillsAbout UsKingspan Water & Energy Pty Limited is a market leader in water storage, rainwater harvesting, and wastewater treatment solutions. We manufacture, deliver, and install innovative products for residential, commercial, and rural clients across Australia.We have 12 manufacturing sites across Australia, from Adelaide to Townsville and Perth. As part of the Kingspan Group, a global leader in insulation and building products, our mission is to accelerate a net-zero emissions future with the well-being of people and the planet at its core.Whats in it for you:Growing, successful businessGreat benefits including employee shopping discountsEmployee reward and recognition programEmployee Assistance ProgramCompany uniform and PPE providedPaid parental leaveThe Recruitment ProcessShortlisted candidates may be required to:Provide information for background checksDemonstrate legal eligibility to work in AustraliaUndertake a pre-employment drug and alcohol testComplete a medical assessment relevant to the roleIf you''re passionate about delivering outstanding service and thrive in a fast-paced environment, we would love to hear from you!Due to the large number of applications expected, only shortlisted candidates will be contacted directly by our People & Culture team. We thank everyone in advance for applying.Kingspan encourages people from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds, and people with disabilities. #J-18808-Ljbffr