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Join to apply for the Senior Technical Support Officer role at Mercy Health AustraliaJoin to apply for the Senior Technical Support Officer role at Mercy Health AustraliaGet AI-powered advice on this job and more exclusive features.Employment Type: Permanent full timeHours: 76 hour fortnightLocation: Onsite 5 days a weekUpload with Application: Resume, cover letter, and all relevant qualificationsWhere there''s life, there''s Mercy.Where there''s care, there''s You.Through the battles and the breakthroughs, we''re there. Where will you be?For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we''re on a journey to keep growing our impact for the next hundred years.As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you''ll have the chance to make an impact and gain experience that''s hard to find elsewhere.At Mercy Health, it''s all about taking what we have and making it better.To do that, we need you.Join us at Mercy Health, and help our teams deliver even greater outcomes.About the opportunityAt Mercy Health, you''ll become part of a proud history built on over 100 years of expertise, skill and care. As the Senior Technical Support Officer, you''ll be responsible for delivering high-quality 2nd and 3rd level onsite and remote technical support across Mercy Health''s facilities. This role plays a critical part in ensuring the reliability and performance of end-user technology services. As a customer-focused team, Technical Support Officers works in close collaboration with both clinical and corporate stakeholders to deliver effective technology solutions that enhance the experience of staff, patients, residents, and clients. The Technology Operations Support team supports a diverse range of IT services, applications, hardware, and infrastructure across Mercy Health''s network. This position is primarily based onsite, with responsibilities spanning multiple facilities, including Mercy Health''s Corporate Headquarters in Richmond.You will be required to travel between Mercy Health sites for face-to-face support.A valid driver''s license requiredWhat you''ll bringIt takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you''ll find you can build something here and find your place in a team of 10,000 hearts.To thrive in this role, you will have:EssentialTertiary qualification or relevant work experience in the Information Technology related fieldMinimum 3 years of hands-on experience in Level 2 Technical Support/ Desktop Support Engineer or a similar rolePrevious experience working within Healthcare or Aged Care.Relevant IT Certifications (e.g. CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate) or an equivalent in the IT fieldITIL v3 or v4 Foundation certificationFamiliarity with Intune MDM, and SCCM for endpoint configuration and deploymentExperience supporting modern-day collaboration technologies (AV/VC, MS Teams, Zoom)Proficiency in multiple OS such as Windows 10/11, MacOS, Server OS, Android and iOSExperience working with external service providers and technology vendorsExposure supporting IT hardware and software acquisitionExperience with ServiceNow or a similar ITSM toolExperience with Active Directory, Entra, M365 including Exchange, Sharepoint and OneDriveBroad knowledge of Information Technology, systems and ITIL processesStrong troubleshooting and problem-solving skillsOutstanding verbal and written communication abilitiesAble to work independently and autonomouslyFlexible with travel requirements across multiple sites to support operational needsYou will also be required to provide evidence of, or in the process of obtaining:A current Police Record CheckUnrestricted Working Rights in Australia (Australian Citizen or Permanent Resident)Ready to help us shape the future of healthcare?Join us and make a meaningful difference in people''s lives - and your career.Are you ready to apply for this role? Click Apply nowPlease contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We''re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionHealth Care Provider and Information TechnologyIndustriesHome Health Care Services, Hospitals and Health Care, and HospitalsReferrals increase your chances of interviewing at Mercy Health Australia by 2xSign in to set job alerts for Senior Technical Support Officer roles.Parkville, Victoria, Australia 2 weeks agoElectrical Instrument Technical Support OfficerFrankston, Victoria, Australia 6 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr