Job Title

As a receptionist working at Riverside Surgery you will be the first point of contact for the patients both on the phone and in the Practice.You will be an integral part of the team, providing a wide range of reception and administrative duties whilst working closely with both the surgery team and external agencies.Main duties of the jobYou will be responsible for managing the practices appointment system, processing both telephone and in person requests and enquiries. You will answer incoming calls, directing patients to the appropriate services or clinicians.The role will involve data entry including updating healthcare records, coding the clinical IT system, generating repeat prescriptions and registering new patients. The role also involves supporting the other administrative staff as well as the clinicians.About usWe are a well established, small, friendly practice with a list size of 2500 patients. We pride ourselves on ensuring that our patients receive the highest level of care and service while providing them with a warm sense of assurance.Job responsibilitiesThe following duties are the main responsibility of the receptionist however this list is not exhaustive and there may be times when you are asked to carry out other tasks depending on the current workload and staffing levels.1. Processing incoming phone calls and dealing appropriately with patient queries and requests2. Signposting patients to the most suitable service3. Maintaining the practice booking system4. Updating of patients health records including clinical filing and coding5. Processing prescription requests6. Maintain a tidy and organised reception area7. Support other practice staff with general tasks and administrative duties8. Complete the opening and closing of the Practice when requiredPerson SpecificationQualificationsEducated to GCSE level or equivalentGCSE Maths and English (C or above)ExperienceExperience of working with the general publicExperience of working with the Emis system.Flexibility to work extra hours when required to cover holiday or staff absence.Ability to work under pressure.The ability to be empathetic in distressing and upsetting situations.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Depending on experienceBetween 10.00 to 12.21 per hour depending on age #J-18808-Ljbffr